Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really nice and good quality, glad I got it
The cover approached, everything is good, as a gift put the film on the screen and stius))) trivia and nice)))
Excellent material
Fast shipping. Good quality. Surprise came a screen protector and pencil.
Very quickly arrived
The case is so very fair that it took me to get the tablet in, but it's very good quality and it looks great. It also unlocks when opening the lid and has a part to save the S-Pen and if you want to stand up as well. Highly recommended!
Arrived fast and in good condition. Has good quality and offered the pen and screen protective film. Is rigid on screen and rubber good quality back.
Came up perfectly. As a gift put the film on the screen and stylus
Very beautiful cover! Even better than I thought. So 5 Star! With delivery was something strange, more than 10 days the case was in China, with the status of "ready to ship", then changed the track number, and after a few days the order went to Russia. I came a little pompous, but not critical.
The size approached perfectly. Nowhere does nothing luftitis. All buttons are easily pressed. The stylus freely lies down and is removed. Keeps because of the magnet (attaches to the tablet), does not fall out. On the lid, the magnet is only top, so the bottom does not fit much. But the lid still holds, does not fly away. Weight to the tablet adds, but the tablet is protected reliably. Came on time, without delays. Tracked. The purchase is completely satisfied. Met all expectations
Very good looking, as it is for gift, tomorrow I try it and count more.
Excellent cover, approached for the tablet. Magnets fix the cover well, the stylus is easily attached and is also easily removed. As a gift, they put a film for the screen and a small stylus.
The product corresponds, I recommend the store.
The cover perfectly approached. The order went about a month and 14 days there was no tracking movement, but in the end he was on his way so long. Packed neatly. A little later I'll add a review.
A decent and high-quality cover for your money, I liked that there is an additional hole for the stylus, when you work it is convenient to put a stylus, and not constantly put it back, still when you open the cover automatically, the tablet turns on, when you close it itself turns off. Thank you for the gift to the store, stylus and film. But note that the stylus scratches the film. I'll add later as it will be in operation.
The cover came slightly damaged
The goods are excellent!!! But the store sent the order several times... because of the magnet, which is available in the product, on the border did not release .. After several attempts all the same delivered! I ordered my nephew, he is happy. delivery 19 days before Moscow. thank you)
very impressed with the product, cheap but good quality I definitely recommend!
Quickly sent, quickly arrived. The picture is applied qualitatively, the stylus works. When closing, the tablet falls asleep, Smart is present. Highly recommend.