Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful, on growth 168 short, I would like longer. Buttons are curves, but you can change! The store returned some money, so 5 stars!
Мне понравилась, но я думала она будет плотнее.
Received before the expected date
Nice shirt. On height 170 size XL sat down as it should. Went in 3 weeks
The shirt is cool, the color is slightly different, paler than in the description, but all the seams are even, neat, also there is a spare button; unfortunately, it is a little small, especially in the length of the sleeves, therefore, it is better to take on a larger size, and in the photo it seems oversize, but in fact, it's size in size
All as in the description! It came quickly 13 days before the Samara region. Seller Thank you! At its 46-48r took XL
Доставка за 13дней ,ношу М взяла L.Рукова идеально сели а вот строчка плеча чуток ниже, но норм)) Не ниток нет торчащих ничего, все идеально. У нас в городе такая 660грн стоит.
The shirt really liked. The material is pleasant and looks good. Now in the summer it looks very decent. Color like. Shipping is super fast. Probably 10-12 days. The store is very sociable and understanding.
The statement corresponds, the price too, the lines are even, the buttons are all in place, there is a spare, my size 46 height 164, took XL, I'm a little free, maybe you can take M, but I love loose, the sleeve is not long.
Заказала 13.07, пришло 10.08. Спасибо продавцу. Очень хорошая рубашка. Микровельвет. Заказывала специально на размер больше, чтобы была свободнее (свой российский размер 44-46). Отлично подойдёт на ранную осень. Можно носить как вторым слоем, так и просто саму рубашку. Было пару ниточек на плече. Все швы ровные и хорошо прошито, пуговички тоже качественные. Запаха не было. Заказывала со скидкой поэтому заплатила 797,82руб. Рекомендую!
Качество хорошее. Только с размером проблемы, взяла XL для того чтобы как накидку носить, где то на М подходит на рост 175
До Москвы дошло очень быстро - ровно 8 дней. Качество огонь брала размер L на рост 156 см.,рукова немного длинноваты, а целом это совсем не мешает. Все было прилично упаковано.
The color of the shirt is darker than in the photo (slightly closer to mustard). Pleasant to the body, I think, after washing will become softer.
Ordered 11.11 came in Mo 21.12, the shirt is cool, but synthetic, not small, on the size of OG 95 from 82 height 170 is excellent, a little oversize, behind covers the fifth point, thought, that the shirt will be slightly denser, but in principle I'm happy
Я пожалела, что повелась на советы взять размер побольше. Не так хорошо смотрится на мне, как хотелось бы. В целом качество хорошее, доставка шикарная ( 9 дней до Самары и с отслеживанием). Продавцу спасибо!
Rukova short, take on size larger, too thin, 837 rubles worth
True to size, quiet fast delivery
супер
Выбирала размер по отзывам! Спасибо! Мой размер подошел на рост 168, вес 58, грудь 88, талия 78, бедра 98. Сидит как нужно - свободно, длина рукавов и ширина плеч правильная. Ткань мягкая, без желтого оттенка. Светлый беж. Отправили быстро, получила через 3 недели на Новой Почте. Все ок.
Отличная рубашка, до Москвы дошла за неделю, на свой М, заказала L - как раз то, что надо)) Чуть оверсайз, как и планировалось))
The shirt is excellent, fit in size, took L for a height of 172 cm, wanted to be a little giant!
For a long time I thought what size to take, in the end I decided better and took L. I did not regret it. my height is 160, 88-65-92. Sits like an oversize, the quality is good
Worth the price!
Whole beautiful finished blouse, fast delivered within 2 weeks.
рубашка как на фото, мягкая, приятная телу. качество хорошее, нитки не торчат. xl на ог 102 с хорошим запасом. отправили быстро. заказом довольна.