Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The shirt came relatively quickly. The color is very light, salad. At the height of 167 behind the "tail" is a little, in my opinion, longish. On the chest og 98 as approached. And about 106 is also OK. I'm happy. Thank you store.
Pleasant to the touch shirt, but lighter than in the photo in the description, quite free, but strange length of sleeves (slightly short) and back (strongly long, that looks not very beautiful and disproportionate), the seams are even, neat, came for a month
По качеству хорошая. Доставили быстро. Но мне пришла криво сшитая и с пятнами на воротнике, что очень расстроило.
Качество супер! Быстрая доставка. Краснодар 10 дней. Очень довольная
Супер рубашка , хорошее качество, мягкая к телу, швы ровные. Подошла на 48-50 р. Рекомендую . Доставка 20 дней до Новосибирска.
Nice shirt. The material is like a thin flannel. I ordered in size S, my parameters are 160/88/69/88 cm.
The shirt is just fire. The quality of the material is wonderful. The shirt is soft, pleasant to the body, sewn well, the thread does not stick out where. For a long time I wanted to order it, but worried about the size. My height is 172, size is 48-50. Took the size of L. Sits well, the sleeve is a little short.
The shirt is beautiful! It's one of the good purchases. I bought both, white and blue, they are identical with the fabric, sleeve length, etc. not transparent, super
Отличная рубашка. На рукавах 2 шва: верхний и Нижний. Упакована была замечательно. Отзывов много хороших, это ещё один к ним.
Рубашка приятная к телу, довольна покупкой)
Super krekls, materials a krasa. Hands apkartmeri 86-75-97
Came the shirt quickly enough, good quality, very beautiful color, but in my opinion the back is very long, I do not like this style, it would be better to be one length length length
Рубашка отличная.
прочитала много комментариев, почти все хорошие. ткань, действительно плотная, цвет не чисто белый, а с лёгкой голубизной. был запах затхлый какой то, но главное, вокруг карманов розовые полоски. я так понимаю, что отмечали розовым карандашом или фломастером куда карманы пристрачивать... ну и низ подшит очень неаккуратно, нитки торчат пипец. наверное буду открывать спор.
Рубашка супер, надо было м брать, л большевата для меня. Пришло быстро. Спасибо за подарочек резинку для волос.
As always on top
Рубашка огонь
The shirt came dirty, before that I ordered Blue, it was all right. i will open a dispute.
This is already my third shirt from this store Before that, I took a dark green and gently pink. My parameters are 89-69-91, height 174 cm size L sat freely, as I wanted. Sleeves bat, front shortened, rear elongated. Very comfortable model. The fabric is super, dense, does not shine through, does not crumple very much. The color is pleasant, suitable for almost everything.
Cool shirt, ordered Gray in the size of M sleeves were short, now I ordered the size L and just right, and the width is not particularly different!
Заказываю не в первый раз. Качество отличное, посылку быстро доставили.
Очень хорошая мне понравилось на свой м взяла хl.
очень качественная рубашка. Но почему то размер Л немного фри на 42 размер.
Рубашка - это попадание 100 из 100. Я очень довольна. Пришло очень быстро, качество отличное 100% хлопок, ни запаха, ничего критичного. на рост 161 рукава не короткие, на параметры 84-78 идеально. Большое спасибо продавцу. Он молодец.
Отличное качество рубашки. Очень приятный цвет.