Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@finestbrandonline.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@finestbrandonline.com
Shirt of good quality, at its 44 took M
Хорошая рубашка, мягкая, но всеобщего восторга не разделяю, так как пришла бракованная. С продавцом не общалась, открыла спор по поводу дефекта.
Рубашка супер , спасибо большое продавцу ) полностью соответствует
Рубашка отличного качества . Л на 44-46,нормально села. Низ немного непонятный, если не заправлять, то некрасиво смотрится
Плотная,приятная ткань, размер подошёл хорошо. Ношу обычно S.
My dimensions are 94*74*102, height 161, ordered L, came up and the sleeve is not short. Cotton 100%, on me oversize, but like. Delivery 30 days, track tracked. The bottom has not yet come up with what to wear. Gift, two rubber bands for hair.
Quality is super, size 46 ordered L
Отличная хлопковая рубашка, размер М подошел, как на дочку 13 лет, так и на маму 44 размера.
Миленькая рубашка, мягкая. Рукава как будто коротковаты, хотя может это модель такая. Ещё есть подозрение, что может быстро закататься. Но в целом товаром довольна.
1.5 weeks to Krasnodar, brought straight home. Quality is just excellent! Dense, does not shine through, soft, pleasant to the body! On its parameters 166 cm 52 kg 84*64*89 ordered M, hit a point! Bought for 965 R
Very cool shirt, I'm very happy. When I ordered, I did not find here a photo of a shirt of beige color, and here it came-the color is just beautiful! Gentle, pinky-cream. Cloth is dense, the quality is fine! I will order in other colors definitely! About size! Everywhere they write that short sleeves... I'm normal at all, you can wear it and not turning. My height is 170? Parameters 84-61-84. Size M-oversize, but without bulkhead. Thank you store! With coupons, the price came out 860 rubles.
I liked the quality
Приятный к телу хлопок,плотный. На параметры 82/64/94 взяла размер L.Село оверсайз,как и задумала. Она широкая сама по себе,рукава как летучая мышь. В Питер пришла за три недели.
шикарное качество, мягкая к телу на свой xs, брала m - люблю оверсайз
Отличная рубашка, плотный хлопок, почти как джинсовая смотрится. Рукава только-только на рост 167. Мой обычный размер M, взяла L, отлично подошло
Вау, Вау заказала 16.07 пришла 28.07 отличная, ткань, швы все супер. Я очень и очень довольна. Рекомендую. СПАСИБО за вашу работу и подарочек(резинка).
очень классная рубаха, материал приятный, хлопок. Рекомендую.
The shirt is very cool, the quality is just a bomb. Tight cotton. On my 42 took the size M, sits perfectly) and in a refilled form and on top of the T-shirt unfastened, too, excellent) I definitely recommend to buy!
Рубашка просто огонь!!!! Очень красивая, приятная на ощупь. Фасон типа летучей мыши. Получается оверсайз. Рубашка плотная, можно накинуть, если на улице прохладно летом. Цвет голубой с примесью белых ниток. Хочу ещё такую, у меня голубая и розовая.
Very quality shirt, variant style-can be worn without a belt and under a belt, refill. The composition is not written, but it is allowed to wash at 110 degrees, so cotton. Not transparent at all, dense and soft fabric.
The shirt is quality, the material is dense cotton, pleasant to the body. A month earlier I ordered myself a size L (at my 44-46), now I re-ordered for sisters the size M (at 42-44). Oversized shirt. After several washings, the shirt did not sit down, did not change its color, there are no pellets. The only negative of this shirt is short sleeves!!! L for height 173-just below 3/4. Ordering size m on height 162, I expected that the sleeves will be longer. But no. But the problem is solved simply-roll up the sleeves. It looks even more harmonious. To buy I recommend!
The shirt is amazing. The fabric is super pleasant. It's like an overseas. I'm very happy. I wear 42-44, it looks beautiful. (Took two bigger sizes)
Blouse is cool, I liked it) the color is pleasant. It's good that I did not take L)) the store put a rubber band in the color of the blouse as a gift. Thank you very much)
Забрала рубашку, она супер. Хлопок , мягекькая. Размер точный. Качество хорошее, без торчащих ниток. Рекомендую. Доставка 10 дней.
Nice shirt! Good quality and the fabric is pleasant to the touch, dense. There were threads, but not critical, the seams are even. My parameters: height-163, og-89, ot-67, came up size m. For me, an oversize, sleeves to the wrist (no more than not less). Delivery was a long, whole month. I did not communicate with the store.