Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pants are good. For the summer-Spring is good. Height I have 173 waist somewhere 63-65, took the size of M. With the store did not communicate
Everything is fine, the goods came in 11 days from the Russian warehouse in the Krasnodar Territory. I ordered Black in gray stripes, but changed my mind. And store put other color on my request) Quality is very satisfied) On the growth of 183 took (XL), but if you want to turn, it is better to take on a larger size) And so, I recommend the seller)
It came for 2 weeks in moscow, pants class, i will still order
Pants fire, I advise all the store a kind barked gift
Went a little less than a month to Komsomolsk. I brought the courier, calling on the phone. The pants are good, the seams are generally not bad, the threads at the bottom were slightly stuck, but it's not a problem. They swell when you sit down or sit down. She rolled the belt once, and this problem almost disappeared. The fabric does not stretch from the word at all, a little fearing movement. On height 155, weight 46 (waist 65, hips 88) took M, sat down well. The lambs do not tighten. As a gift put a keychain. Overall not bad
взяла XL на бедра 93 и талию 76, рост 162. все подошло)
Thank you, these pants are perfect and very beautiful (I'll buy another later) great quality ... reliable store (I'll buy more clothes in this store later) comes with a keychain (thank you) the pants fit perfectly ...
Качество хорошее, товар дошёл быстро, продавец подобрал размер соответственно моим параметрам. Из пожеланий: штанины конечно бы чуть-чуть по длиннее, а так в целом все хорошо. В подарок положили брелок.
Quality is good, delivery to St. Petersburg took about 10 days total, the order was delivered by courier, which is very cool. It seems that between the legs is too low, I would like to increase, but perhaps it was thought. My height is 168
The quality is good, of the minuses: it went for a long time, more than a month. A little pat and will be perfect, thanks for the keychains)
Pants are very nice to the eye. On ob100 sat normally, but the legs in the hips are cramped when moving. the fabric does not stretch. The store helps with the choice of size, and also put a small gift))
It came perfectly, I recommend to buy.
Брюки пришли очень быстро, но вот с размером, к сожалению, есть проблема. Я заказал XXL на рост 182 по рекомендации продавца, оказались узкими в коленях, для кого-то могут быть короткими (но в этом по-моему и фишка этих брюк), то есть лучше заказывать побольше, А так качество шикарное, своих денег точно стоит
The size approached perfectly and as a gift threw a keychain. Yes, the bed is not frozen and what will you do to me in another city
Доставка быстрая. Качество брюк отличное, размер полностью совпадает с таблицей. Заказывала сыну - ему понравилось.
В Новокузнецк пришли за 22 дня, немного большие , а так хорошо, в подарок положили брелок
I ordered these pants in L, it fits nice around the waist however it is a bit tight around the thighs when I bend down. It arrived in a month to Australia. The product looks like the image and I recommend the store.
It came fast in two weeks. The store is good. MCH liked, he 186 took 2XL, he is a little short, but not critical. Put another keychain, very cute
Perfect for my short legs. In some century you do not need to trim. (Height 158). The quality is super, the fabric is pleasant, the threads do not stick out, the seams are super smooth!
I received my pants literally 5 days after I ordered, and I'm very happy about it! Продавец_щица проконсультировал_а me, thereby telling me the size that will fit my parameters! On growth ~ 158 and the usual non-HUD телослодении M lay perfectly. The pants are loose, light and do not hold anything, as they are on the skins. I ordered, by the way, from Russia to Russia, so so the order came so quickly. Thanks, pleasantly surprised
Everything is clear, the quality is bombed, the delivery is fast Very cool made this is not a print, and so stitched, dense norms, winter bearings to wear and Baba to go cling, Instagram @ _ ula_23
Excellent pants, thick, autumn and winter in them will be warm. As a gift they gave a keychain in the form of a sneaker, thank you: OH)
Delivery delayed for 10 days. On height 167 short, not as in the photo. If you turn it back 10 cm below the knee. The fabric is cool, on the hips does not sit very much, maybe it was necessary to take a smaller size
Very good pants. Now my favorite.
Thank you very much, the quality