Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pants are very cool, like the material. The store Super order do not be afraid. Special thanks for the keychain
Everything is super! 4X
Pleasant fabric, on m it is better to take the size L.
On height 180, weight 80, 3 XL approached (corresponds to the dimensional grid), sit freely, Long
Отличные штаны.Продавцу спасибо+++
Everything is super, took L.
Satisfied with the quality and fast delivery of goods. Came not the color that I ordered, but it's not scary, I will not send back. Thank you for the good item
Much nicer baggy pants than expected, I love the design and the fabric used is a lot thicker and better quality than I imagined for the price, great fit and received to the U.K. with 2 weeks.
Lovely pants. Sent in days 5, came to yekaterinburg in 17 days, tracked all the way. The material feels not synthetic and not cotton, something dense and pleasant to the body. My height is 158, weight 51, from 67 and ob 91, m sat perfectly, nowhere tight. I chose the size grid, everything is fine with it, the pants are quite similar to the photo. Suitable for off-season. I'm just in love with them, i will wear it with pleasure and order more, thanks to the store♥️♥️
it's just perfect, I'm really surprised with the quality of this product, fits perfectly in the body and the shipping was on time. for the summer it's pretty hot to wear. I'm really satisfied with this product, and definitely will buy more from the store!
Arrived super fast, great material and to note that customer care, loved!
Pants for quality are good, but it's a pity that with the size did not guess (OB 96), great in the hips, but the length is normal, I had to sew, but in general the goods are satisfied, keychain as a gift put))
The store sent everything quickly .. Accidentally chose the wrong color, asked to send another, and sent the one that asked .. The seller put a gift .. Autumn advise, the material is good, there is no smell.
In Russia it was very long, 16 days! Height 170, weight 50, Guy, were too short, the store advised exactly to take the size m, but, I think, L would be the most it! But maybe this is such a model, now we went cold and I Hz what to do) I'll try to wear it or give someone)
We came to Moscow in 8 days, wow. Such as in the photo, very like. I take XL, because I have wide hips (104), to my height 170, all is well. Measure XXL and they already hang like a bag. I ordered black and white, I think I'll order it here.
Cute pants, the size matches, sat well, the fabric is pleasant. It's been six days. Son Wears with pleasure. Recommend.
And so the parcel came quickly enough, days so for 9.well synthetic panties, weave is not as dense as they write, the style is slightly different from the fact that in the photos. at my measurements 60/95 and height, m came perfectly. in general, the thing is worth its money, thank you: z
Very fast delivery, came in 5 days. The pants themselves are also good, quality. On the growth of 166 ordered M, sat exactly in size, but if you want more freely, then take a larger size. With the store did not particularly communicate, but as a gift he put a keychain, for which a special thank you)
Quality is average, the size is better to take more than necessary, TK are small in the hips and short (even without gates). T-shirt also took from this store, the quality is good, I advise
Shtanki cool, l crumbs close to the body, put a gift in the form of a squirrel, the quality is good
Very good material, good quality. The store helped me with the size. It took 1 week and 4 days to arrive.
On height 156 and weight 39 came perfectly. I wear almost a month, everything is fine More in my Insta: nastyakozhema
Спасибо
A little slinky on the stomach when you sit down, in general, everything is fine, the size approached, thank you
Everything is fine, thanks :)