Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@finestbrandonline.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@finestbrandonline.com
Buena tela, cómodo y exactamente igual a la foto cool
Pants of good quality, came quickly, exactly on time) the store put the keychain to order <3 a little lost with the size, it was necessary to take L instead of M, and so everything is fine)
все збс, немного торчат нитки. есть ощущение,что быстро закатаются
Very beautiful and prefer for anyone want to try 90s style.
On the agenda Kay pop pants with SMS and registration, the store helped with the choice of size, agreed on 2 XL, but came 1XL, a little short but not critical, for rosto 180 take 1XL only if you are not going to wear with the gates, and so take 2XL, of the minuses only small pockets, But it can be fixed, I'm good at handicraft, and what's cold in them, but it is no longer seller problem, so wear only with spring, delivery fast, in Voronezh came for a week, everyone is happy, the seller offered to change the pants for my size, but I'm lazy with this logistics, So I recommend pants, taking into account all the Jewish tricks, they got me for 700R, which is quite a worthy price for them, all for now, and remember that all unearthly races are equal. PS. The seller, if you read this, I'm sorry I spent a little of your time with jambs because of the return :), and also send the same size on which agreed, good luck
Pants are very cool, like the material. The store Super order do not be afraid. Special thanks for the keychain
Everything is super! 4X
Lovely pants, came up perfectly, the store sent quickly. I reached Yekaterinburg in about 2 weeks.
Very good quality fabric, although pockets not so much, look like plastic. I measure 1,78 and weight 66 kg and in XL come perfect.
Pleasant fabric, on m it is better to take the size L.
Shtanka baldezhny. XL by 170 cm, sat down slightly freely. On elastic
взял М на рост 165, немного длинноваты, но неважно. штаны свободные, в бедрах даже широкие. когда заказывал, тупанул из-за того что торопился, и заказал из китая, но заказ пришел за месяц, так что это не так долго.
Pants are cool, I really liked. At a height of 165 cm and a weight of 85 kg 4XL approached well. About the size consulted with the store. He helped find the right one. The quality of the trousers is good, the fabric is dense, does not stretch at all. Delivery was fast, the parcel was tracked. The courier brought straight home. Thank you very much for the prompt work and quality goods. I will order more))
On height 180, weight 80, 3 XL approached (corresponds to the dimensional grid), sit freely, Long
Отличные штаны.Продавцу спасибо+++
Everything is super, took L.
Satisfied with the quality and fast delivery of goods. Came not the color that I ordered, but it's not scary, I will not send back. Thank you for the good item
Much nicer baggy pants than expected, I love the design and the fabric used is a lot thicker and better quality than I imagined for the price, great fit and received to the U.K. with 2 weeks.
Lovely pants. Sent in days 5, came to yekaterinburg in 17 days, tracked all the way. The material feels not synthetic and not cotton, something dense and pleasant to the body. My height is 158, weight 51, from 67 and ob 91, m sat perfectly, nowhere tight. I chose the size grid, everything is fine with it, the pants are quite similar to the photo. Suitable for off-season. I'm just in love with them, i will wear it with pleasure and order more, thanks to the store♥️♥️
it's just perfect, I'm really surprised with the quality of this product, fits perfectly in the body and the shipping was on time. for the summer it's pretty hot to wear. I'm really satisfied with this product, and definitely will buy more from the store!
Arrived super fast, great material and to note that customer care, loved!
Pants for quality are good, but it's a pity that with the size did not guess (OB 96), great in the hips, but the length is normal, I had to sew, but in general the goods are satisfied, keychain as a gift put))
The store sent everything quickly .. Accidentally chose the wrong color, asked to send another, and sent the one that asked .. The seller put a gift .. Autumn advise, the material is good, there is no smell.
In Russia it was very long, 16 days! Height 170, weight 50, Guy, were too short, the store advised exactly to take the size m, but, I think, L would be the most it! But maybe this is such a model, now we went cold and I Hz what to do) I'll try to wear it or give someone)
We came to Moscow in 8 days, wow. Such as in the photo, very like. I take XL, because I have wide hips (104), to my height 170, all is well. Measure XXL and they already hang like a bag. I ordered black and white, I think I'll order it here.