Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really like the bracelet, thank you to the store, arrived on schedule, looks Superski, took my husband as a gift very satisfied, I recommend
Beautiful, elegant. Exelent quality. My husband loved it. I'll ask for more. I recommend store. Arrived in Colombia in 50 days
Super I liked it
The bracelet is very beautiful.
Delivery 20 days from the time of order. The goods are of excellent quality. Perhaps even exceeded expectations.
The store is really a bomb .... Sent to another address as I asked for it ..... Quality at height .... No smell... The castle is interesting. In general, the purchase is satisfied .... Seller respect.
Замок не очень удобный, в остальном отличный браслет
Put it in the mailbox. Bracelet looks quality. Feels like genuine leather. Done qualitatively. I really liked it. Lock on the magnet, closes tightly. Not luftitis. Inserts are made qualitatively. Time will show whether it will fit or not.
nice and good quality
The bracelet is great. Everything corresponds to the description and photos. The lock is very easy to buckle without any help and also easy to remove, there are small magnets, which increase the strength of the clutch. Came quickly, in less than a month. I liked everything. I recommend the goods and the store.
Bracelet very pretty. Very good quality. All as the pictures and the description. Definitely not once something zamówię. Recommend in 100%. Shipment szła pretty long. 11 weeks. Ordered 9.05.2020 dotarła 20.07.2020
Пришёл браслет качество нормальное. Крепления на магнитах.
Item looks good, fast shipping. Recommend
Bracelets came in three weeks, quality goods
Excellent bracelet
He's just wow!!!! Thank you! Recommend
The bracelet is excellent, I liked it very much, I will still order others, the quality is super, I recommend. Thank you store.
Thank you broslet got quality good I like
OK.
looks great
What expected thank you
Excellent condition and quality of the product and very pleased with my order.
The bracelet is cute, but did not guess with the рпзмером, 19 cm it's together with the clasp, strange, but the bracelet from another store in 18 cm is excellent and without problems is fastened, and this well, in any ((
The parcel was exactly a month, tracking simplified. The bracelet was in a cellophane package, to send wrapped in a soft package. Looks exactly like in the photo. There is a slight smell of the skin, which should fade over time. With unaccustomed it is difficult to cope with the lock :) 19-centimeter bracelet sits well on the hand, does not press, slightly dangles. The product is satisfied, I recommend.
Elegant just what I expected and arrived faster than expected. Thank you.