Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked it! Looks very good
It’s cool and exactly what I ordered for, tho the package it took a much time before delivery but I love it when I get it. Thank you
Everything came to an acceptable time. Quality is satisfied. Who has a wide bone, brush choose size 21.
Frankly, I do not even believe that for such a low price such quality of performance! It's just nothing to come up with! Perfect performance and looks mega worthy!❤️
Thanks my order arrived☺️ ️
I recommend good store. ..
An excellent bracelet, it looks just super, it's made under the skin, but then dermotin, the main thing is to last a long time, convenient lock, this is my first bracelet, and it's chic, delivery just over three weeks to Belgorod region, I advise
A good bracelet, did not regret that I ordered. Although it is written that men's, suitable for women, probably you can say about it, unisex. I came earlier than expected. Purchase satisfied
It flew very fast. The thing is high quality, wealthy.
The bracelets are cool, when unpacked, thought-small, even upset, the more so before ordering, the wrist measured, but came well, heavy enough, there is a little smell, but very beautiful, i'm very happy!
Very beautiful bracelet. It came in two weeks.
A beautiful bracelet and that looks very solid! To see on time...
Got everything. Thank you
I liked the bracelet, my size. On the hand it looks pretty. But in 10 minutes I could not zip myself, I had to ask for help. The lock is fastened exactly in the groove, it fits well, but at such an angle that it is difficult to zip yourself, and so all the Hood
The goods came quickly. Quality is good. Super bracelet. Thanks to the store.
Very cool. Stylish accessory. I liked my husband very much. i will order myself. i recommend it.
Nice! Fit’s good! 5 stars
Delivery is very fast! Looks expensive rich! Size match!
Looks nice
Cool bracelet, good quality, everything came perfectly
Nice bracelet. The thing is quality and beautiful. Lock on the magnet. Completely coincides with the picture. Delivery to Moscow, about three weeks. Thank you! I advise all this product.
All by description.
Excellent quality. Delivery fast. Everything is as in the description. The store quickly comes in touch. I think I'll order it again. Recommend!
Excellent!
Quality performance and delivery are excellent! But I strongly doubt that this is genuine leather... the smell is windy .. untanned and nowhere to hook-do not burn-everything is hidden even on the sides. Then I will add a tip, as I get bored-I will flash. And on the hand looks great! Lock magnetic weak-catch a little careless and it will fly While I put 5