Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@finestbrandonline.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@finestbrandonline.com
Спасибо за отличное качество. Понравилось всё, начиная с упаковки. Качество, и цвет, и размер. Всё, как и заявлено у продавца. С нетерпением ждала доставку, около 3 недель
The bag really liked, complete with 2 straps. The only thing on the lock was a long scratch, decorated a partial return.
Delivery is very fast. The bag is great. I expected to wear a thick strap, but it's short. I do not wear a bag with a armpit. Therefore, I will wear it with a thin one. In general, I'm happy.
It's really beautiful. It's the same as the photo It's better than the name pack.
A quality packaging, the leather and bag in general is of very good quality, arrived with a small card holder as a gift. I am very satisfied, I will recommend it for sure. Thank you ZOOLER store. s
C’est Mon 2ème achat arriver après un mois mais je suis très satisfaitesecond purchase!big satisfied! i am falling in love with this leather factory already
Сумка восторг!!! кожаная, красивый цвет, тоже заслуживает отдельной благодарности! заказ очень порадовал! и доставка - всего две недели до Владивостока. Рекомендасьон!!!!
The bag is very good quality. Nochus small belt, I like it. But the size of the bag is small (the phone + purse-and the place does not remain, everything is tight), and hard enough, to dig in the bag because of this is of
The handbag is perfect, it came in 2 weeks. Natural leather, there is a ski. It was packed Super, in several layers of packaging and in a box, inside is stuffed with paper, the accessories are packed. Very beautiful and good handbag. I'll add a photo later.
Bag of excellent quality! As well as all bags Zooler! Accessories, sewing, packing, inner divided-no complaints! Only here the fabric belt is short... you can wear it only on the shoulder or in the hand!
The bag is made qualitatively, but very small, only the phone is placed and several trifles, the purse does not fit.
Handbag is super. Quality at altitude. The store is nice. I will now safely take in the store
The bag made of genuine leather is made very neatly, factory quality, good accessories. Inside is a dense cotton lining. I came without any smell, the accessories were packed. In the kit there are two belts, one with the ability to adjust the length, the second wide with a print. More reviews in Insta: @ masha_sokk
Bag fire!!! Looks expensive, the quality is super. Came very well packed, all the accessories were wrapped with film
Very nice bag and functional. Very well packaged
The bag is wonderful, everything is neatly made, there is no foreign smell, neatly packed, it came very quickly
Отличное качество!
The bag is very high quality, heavy! Nice one. To quality at all, there is nothing to complain about. But I thought for a long time to leave or not, played quality, leave. But!!!! She is not the same color as in the store's photo!!! Bag Gray, sizai! Accessories black metal!!! I took the color, now I need to look for a blue bag again (((
Handbag is happy, I liked it. Handbag on the right dear for 20 T P, this handbag is not inferior, cheaper much and looks good