Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All whole
Good frameless glass.
All three glasses came broken. Packing whole. In one box, three glasses and three sets of salts were put. most likely when they closed the box they cracked. insulting. I needed a bigger box.
The product is packed very well, I recommend it to the store.
screen savers came 6/23/20 both were ok not broken took long due to the virus time but it came Thx. store
recebido em mto boas condições. bom vendedor. recomendo.
For S9plus The screen protector came in 5-6 weeks in Romania. The parcel came without damage. The product is good. The glue is good and is spread all over on the surface. Fits perfect my phone. I'm happy with my purcease.
Normal glass
past netjes!
looks alright as always I order maybe for 10 times from this store
Delivery fast, well packaged…
The goods came quickly, as always failed our mail. The store is sociable. Recommend.
I bought glass as a full glue, and in fact a glass with a sticky base only on the edges came. It turns out they cheated. Very not happy with the purchase
Good quality. Long shipping to Serbia. But if we tale all situation with covid its ok. Almoust nothing didnt arived wich i order. This glass did. All is ok i recomend a store
The goods meet the requirements, securely packed the store, the glass has not yet glued
Everything is fine
С продавцом не общалась, посылка отслеживалась, пришла очень быстро. Всё в целости, хорошо упаковано. Продавца рекомендую.
Unfortunately, this cover cannot be used for Samsung Galaxy S7 Edge, as there are no place for front camera :/
It's fine. Thank you
Excellent Product, fully corresponds to the picture of the store, the size also corresponds, an excellent thing, I recommend the seller, shipping fast.
Dobrze zapakowana super polecam na 100% dotarła w całości.
All norms. Fits well
delivery good quality good
It came on time, the glass is excellent main problem completely, and it happens only on the edges, I recommend it as a cast, I will order more
Perfecto para el S9+!!