Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
מצויין. הגיע פיות מ14 יוםבגלל תשלום משלוח. מצויין. תודה רבה. מגן טוב. איכות מצויין.
Very good quality silicone Shipping a little slow
I arrive well and fast, they look good in appearance
normal case without airbag protection design
Excellent very happy with my purchase greetings
It's exactly the same as shown.
Shipping Time 2 months (!!!) Fits perfectly. Good bumpers on the corners. Very satisfied.
Perfect for Samsung A10 Tablet
Arrive in three weeks for the French Antilles
Came for 3 weeks to Belarus
Perfect fit and I arrive in no time
Fast delivery and fits perfectly for the Samsung Tab 2019 10 inch tablet
looks ok , like the description, but delivery very slow, almost 2 months
At the bottom of the curve and so everything is fine
21 days delivery time.. Excellent quality product and fit.. 10/10
Came in 20 days. Silicone Case and quality. Recommend.
Came in 2 weeks, fully consistent with the description, sat perfectly Very satisfied left! 10 ☆☆☆☆☆☆☆☆☆☆)
Fast shipping, I ordered 11/12/20 and Arrived Today 8/1/21, fits perfect with my tablet, protects well the edges of the tablet and camera, I recommend
Tardó aprox 25 días en llegar al país, buen producto y calza perfecto para tablet Samsung 10.1 pulgadas. Contento con la compra :)
Excellent product and shipping to Peru super fast. Nice to meet you.
The cover sat perfectly. Everything is fine. Thank you, advise
Just like the photo