Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They arrived in about 15 days. All very well packed, protected, box in good condition, running 100% on both headphones, high quality sound, very happy with this product, perfect fit to the ear and arrived with load. Thank you.
In my opinion, on November 11, I issued an order in the evening, the next day in status was indicated, that the store sent, and on November 20 I already received the parcel (Tula region). very fast! Thank you for your promptness! I ordered them at a discount, 700 rubles with a small one, for such money it's just a godsend! How much they will serve me-unknown, but while I'm very pleased. The sound is excellent, in the ears sit well, comfortable. You can talk on the phone, though, the speech is not very clear, but legible.
"The LED screen display uses Bluetooth headset for the first time. Looking at the instructions sent, the operation is a bit simple and clear. It can be used as a charging treasure to try it out. It feels very good. It looks very advanced. The sound quality of the song is not bad. The headphones are mini and the sound insulation is great. "
The product is exactly as in the description, it took a while to arrive at the place about a month and 5 days, I am satisfied, the product came well packaged and works perfectly the phone has a very good bass response
Headphones are great! Loaded came! Immediately connected without problems! The sound is great, in the ears sit well! The charge is great! In short I am delighted! I definitely recommend both headphones and store!
"The phone is very good, the audio quality is good, with good bass and treble. Delivery took a little, due to pandemia but came well packed. Cost/benefit. "
Everything works see how much will live.
The goods are excellent! The sound quality is 4 + for such funny money, the headphones are just excellent! Delivery mega fast 10 days to Tula! Definitely I will order more! The store is just good.
From the second I opened the package and started using them, I am very satisfied by the sound quality. Since they are waterproof, I can use them while taking a shower and they won't break.
Se escuchan bien, el sonido es fuerte, son comodos.
I took my two Kents, now the headphones are combined, run from each other for 20 meters to end with your smartphone!!!))))
It took 30 days to be shipped, The product is perfectly splendid, the quality's sound is amazing, i loved it i recommend the store! Thank you
абсолютно идентичны с чёрными
I arrive before the date, I like q as soon as I place the order. They sent it to me.
Cool
Good
Todo bien, lo unico es que el tactil es muy sensible, pero por lo demas todo bien.
I am very satisfied and surprised by the quality of his small headphones it loads quite quickly and have a very good functionality, and the sound is correct I highly recommend
Super goods, very a serious store. the quality of the headphones is just top for the price. Coming, but am satisfied product according to the description. Works very well.
Came in two weeks
Todo bien producto excelente recomiendo vendedor envío rápido
Это мастерство особенно изысканно, и качество звука также очень хорошее. Я настоятельно рекомендую всем купить его. Служба поддержки также очень терпелива
The design is very compact, the size is moderate, and the grip is comfortable. The earplugs are tight and comfortable, with fast connection and clear sound quality
Beautiful headphones, comfortable, the only option that do not fall out of the ears, and the sound... just a bomb, like dolbi stereo, I order already third (as a gift)! recommend fast delivery, surround stereo sound and reasonable price! The store is inclined and good health!
Excellent Product, quality and good value. I'll buy again