Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Urun reached his hand in a short time not as I wanted the sound not as low as I received 20 tl gumruk tax is handled very well not milking bisey
Great product! Excellent build and quality.
Delivery is fast, ordered 5.10, came 18.10 to Kiev. Everything is fine, the goods are satisfied, the headphones are charged by 70 percent. I recommend the store.
The goods arrived in 18 days! Super quality and great light effect! Sits well in the ears and does not fall off, the microphone works well, and the design is nice! The product brings some positive emotions
We came in three weeks. Cool headphones, the sound is clear, there are no wheezing, in the headphones do not hear others))) эквалайзером for its taste adjusted, do not fall out from the ears with small liners, the companion is well heard when calling, and I also hear well. Recommend.
While normal, have not yet figured out, but the view is very worthy
Everything came safe and sound. Thank you very much for the packing.: very high quality. Headphones work, the child likes...
"The sound quality is very good, the quality is very strong, the battery is still good, the comfort and sound quality of the headset are very good, the appearance of the headset is small and beautiful, and the color is also very good "
Completely what is described, a sound of quality and very powerful, to link you must take out both, and it came very well packaged.
Not very clear sound, too many bass, words are heard very not clear, and so the headphones are not bad, comfortable and beautiful. But the price is really too high for these headphones. The box is not big, the box closes too much, it's scary that it breaks)
Шло до Самары 3 недели. Заказывала два комплекта. Оба упакованы хорошо, в воздушную подушку. Все целое, упаковка не помята, наушники работают, звук хороший. Продавца рекомендую.
Excelente calidad y sonido, recomiendo al vendedor al 100%. Estoy en perfecto estado, realmente muy satisfecho con mi compra.
наушники супер!!! отличный звук, микрофон хорошо работает. сын в восторге! спасибо продавцу!
Muy buenos audífonos :) se escucha muy bien y el paquete bien protegido . Súper recomendado aunque tardo un poco en llegar pero supongo que fue por la pandemia.
Like came what really is described
My children were satisfied with 14 and 9 years. The Bluetooth signal is transmitted from 3 to 5 meters straight in the room from the phone. But here is the support of the Bluetooth version on the phone itself, at 5.0 there up to 10 m. Cool and sound and looks. One remark is the sound of the microphone when the son called and he answered through the headphones. The sound is deaf and basite, not clear. Yes, and whatever you hear)) I advise, you will not regret it.
I am more how satisfied. Is equal to the very cute photography and the sound is very good, they're very sensitive to touch. You can't wait any longer for the price. thanks to the store the dispatch arrived in perfect condition and in very little time. I think I'll order mass later.
Lightweight and easy to wear, it will not hurt the ear, the running will not fall, the sound quality is very clear, clear and no noise, the headset is mini, the workmanship is also very fine, the battery life is long, especially comfortable, you can do mobile phone charging treasure, Can be used back and forth, can be used as a mobile phone stand, the quality is tough, really satisfied, great
The order was delivered quickly (about 9-13 days for sure I do not remember). The sound is quality and connects immediately as I took it from the case. So far I'm happy with the purchase.
Ha llegado rápido y muy bien empaquetado, parecen de buena calidad.
really good
Earphone recieved 14 days after the order of IE mega fast. Wrapped in addition in bubble wrap. Equipment works without problem połączyłem with Xiaomi Redmi Note 5A Prime. Bass weak can poszukam some equalizer and I still know.
They exceeded all my expectations. I work, connect quickly (through the faithful menu settings), and the sound is very good. These are the best headphones! Accept and you will not regret it.Headphones are very good for their price. The sound is transmitted in volume, do not distort and do not hissing. It's nice to listen at maximum volume, do not irritate. Comfortable. Definitely I will still order.
отличное качество звучания наушников, очень доволен товаром. База долго держит зарядку.
They arrived in about 15 days. All very well packed, protected, box in good condition, running 100% on both headphones, high quality sound, very happy with this product, perfect fit to the ear and arrived with load. Thank you.