Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Платье шикарное! За счёт перекреста под грудью подойдёт для любой фигуры!
Очень понравилось платье. На рост 170 чуть ниже колена
beautiful dress
Ça me vas comme un gant..,produit arriver 4 semaine,ça va, je n’ai pas de quoi as me plain, bon rapport qualité prix, contente de mon achat..., c’est pour ça je mis 5etoile!!
Love the dress. Looks great!
Платье очень красивое и удобное. Пояс завязывается под грудью сзади на бант. Пришло быстро, запаха нет, строчки аккуратные. Немного расходится на груди, но не критично
Hermosooo, I recommend
thin fbric, but its ok nice dress...
Thrones prozore Ale, in the principal, bearable Yakiness is good
Relly Great, nice material. Good price, very fast delivery :)
Just perfect .
The dress is very light (thin material without lining), beautiful. Hearts on the dress are large, beautifully look out. I think at sea in the evening will be very cool in it. I'm happy with the purchase. The parcel came to Moscow quickly. My height is 168 cm.
Товар пришёл быстро , качественно на среднем уровне ) но за такую цену все хорошо
Lindo demais, eu amei esse vestido!
Bought for $12,76, the parcel went for a long time. On the promotional photo, the color is much brighter and the dress looks more beautiful. In life like a home robe. Synthetics, but pleasant to the touch. I'll go home in it. Hearts upside down))) ryushechki on the sleeves are possible extra. Sewing factory, threads do not stick out. I'm not putting five stars on. I thought that the dress was on the way out.
Лёгкое летнее платье, не просвечивает, приятное к телу, цвет тоже приятный, длинная юбка, швы аккуратные, нитки не торчат. Шло чуть больше месяца,
I asked for this dress again because they asked me a lot about it, so I got one for a friend, it's beautiful, it arrives in 20 days to Mexico
The dress is excellent for its price, the size approached perfectly. Afraid that in the chest will be great, but everything is fine!
Super cute and light material, great for summer! Good quality. I love this dress!
nice dress
Цвет не такой ярко красный, как на картинке, больше морковный. Платье хорошее, пошив и ткань мягкая, приятная(хоть и синтетика). В целом платьем очень довольна за эти деньги, единственное цвет ожидала немного другой, но на фото он более красный, чем в живую. Мои параметры 93/75/103
To be honest, after a review for 2 stars, I was afraid to open this dress, but I really liked it! From the minuses I immediately note: Yes, there are sticking threads on the sleeves, a pair of uneven stitches on the shoulder and on the skirt (not at all) but they don't confuse me (except for one that is on the neckline, it is more visible, but you can easily dissolve and change as you need to). Fabric polyester, about this store wrote in the characteristics, it is thin and suitable for the summer, so it shines through the black underwear. On me it is very slightly too big (og ~ 79 cm, from ~ 63 cm, about ~ 88 cm, weight ~ 43-45 kg). At a height of 160 cm, the dress below the knee is about 10 cm, does not electrify and does not stick to the legs. Sleeves came up perfectly. In the side seam on the right is a secret zipper. By the ratio of price = quality this dress is excellent! I liked how it sits on me, as well as a very beautiful nice print. There is no smell, for particularly sensitive it is barely conceivable.
Lovely dress! Soft fabric & good quality. Fit well. Got so many compliments.
Very beautiful dress look like in the pictures, recomend to buy, Quick delivery. I am looking forward to wear it on christmas. good soft material, not see throw
Very fast shipping