Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shipping very fast, has arrived in Madrid in a week! The dress is like in the picture. I recommend it to 100%.
Nice dress. Synthetics. Does not stick. High waist. Inside the lining.
very beautiful dress, unfortunately I did not pay attention to size:(
очень быстрая доставка и невероятной красоты платье
Красивое платье. Приятное на ощупь. Отлично село на мои 8месяцев:) брала s. Хорошо, что взяла добеременный размер.
The product corresponds to the picture and description. The size approached everything perfectly. Pleasant to the touch!
Very nice dress, well village at 86/70/95 and height 165
Very beautiful dress and great quality.
The dress is beautiful, the fabric is good, but I do not like the waist under the chest. I'll try to get it back.
The dress is super! Does not shine through, there is a lining. Height 170, covers the knees
Took M on og88ob96, the village is good. Not transparent, there is a lining. Sewn well, there are buttons on the sleeves and collar. Thank you store!
The dress is perfect. At OG 90/OT 76/OB 98 came m. The store of the goods sent immediately, the order reached quickly, sent 03.09, received 15.09.
Delivery 2 weeks to Kaliningrad. The dress is cool, all the declared measurements are clear. Thank you! Size S, my height is 153 cm :)
Indicative on the reviews of taking L, the size 42-44 fits well. Quality is good. To store Thank you for gift
The dress is very beautiful and light) I wanted it for a very long time. it came quickly! 2 weeks to Arkhangelsk.
Очень довольна заказом. Буду заказывать ещё.
Платье хорошее. Нитки не торчат, фасон и качество как из Zara. В подарок была резинка, доставка быстрая. Размер смотрите по сетке, на стандартный S-M нужно брать XL!
Dress as in the photo, but in reality very beautiful. Many thanks to the store for such fast delivery and for the rubber
Молниеносная shipping. 7 days to St. Petersburg from the moment of order.
Excellent dress, at a height of 187 just above the knee, and the elastic band is straight under the breast, in the chest a little narrow, but in general, I was not satisfied with the store, I bought on reviews It came to Krasnodar for about a month
Corresponds to the photo and description, ordered the size s. The waist is overstated: from the collar to the gum 30 cm. The fabric is pleasant, the order is satisfied
неплохое платье, рукав коротковат опять в который раз убеждаюсь, что лучше покупать платья в торговых центрах на распродажах 70%
Very beautiful dress, the quality is excellent, delivery is fast, I recommend the store
At 93-72-93 the size of L is close to the height of the waist. It is better to take the size XL on these parameters. In the rest, the size is good and the sleeves are including) for height 165
Отличное платье! Продавца рекомендую, очень быстро отправил товар)