Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality material
Excellent clothes, I love all of them. Ordered Christmas dress plus the grey turquoise one with the belt. The under skirt gives the dress a beautiful "A" shape, strongly recommend to order them together. Will order more! Thanks store ;)
The same picture, product quality
Is beautiful.
Dresses malomerki, sits well, a dress with a petticoat
tamanho ok, ótimo vestido, bom tecido
Платье приятное на ощупь, швы ровные, сидит на мне, как влитое.
The store sent the goods quickly, received 2 weeks after the order. Fabric-pleasant synthetics, not electrified. On the Russian 46-48 size L approached. OG 94 is not free, but not close. With an increase of 165, the length is below the knee.
Quality good
Bon produit
Very nice dress, she arrived very quickly I am delighted and I will order more from this store and in addition I had a small gift it is very kind, thank you.
Fast delivery good sales. nice fabric at the dress.
Well received thank you! Identical to the picture.
Love the dress but it could not fit the estimation was my fault but I will buy again good for the summer the package took a little time to reach me but that is expected with this pandemic thank you
Received in advance but a little disappointed with the quality. It has no lining, very light but beautiful
Czekałam dwa tygodnie. Wszystko OK polecam. Sukienki są piękne i ogólnie dobrej jakości, choć każda ma inny materiał. Rozmiar zgodny z tabelką, normalnie noszę L 40 i kupiłam wg wymiarów w biuście większą. Prawie wszystkie są idealne. Ta jest super.
L size
ткань легкая. мой размер:рост- 169,грудь 102, талия -85, бедра 113. взяла XXXL. завышенной пояс. рекомендую тем у кого более узкие нижние ребра. у меня более низкая талия. и все ж мне нравится :)
I thought I had the bottom but no, let's see how it's on.
Thank you very much to the store
The dress came in size. Pleasant to the body. The material stretches a little. In the kit there was a belt. The store put a gift-rubber-thanks! The dress was pleasant, only a little overstated waist. At a height of 178 cm, the belt immediately starts almost immediately after the chest. The rest suits everything.
Velmi krásné a lehké. opravdu velká spokojenost
Beautiful Recommended
The size is just sewn neatly
thank you