Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order made on March 27 to the Mail in Kaluga came on April 15. Track is not tracked. But the delivery was fast, super. The price at the time of purchase at a discount of 140 rubles. The fabric is dense, the carabiner is like good. there are additional pockets, as stated. I ordered it in black, there is a reflective strip too. Waist is adjustable, Suggest to buy
The bag is good. Everything is fine
Everything perfect without trying very good recommended
Beautiful and faithful to the description of the supplier
In general, a good handbag, in operation was not
The order came to Kharkov even faster than last time. 10.05 sent and already 27.05 took the parcel. His first bag received a month ago, tried and ordered now his husband. Very good for your money. To ride a bike is what it takes.
Quality is satisfied, it came on time
Everything was tracked. Came in 2,5 weeks. The bag is light and not noticeable on the body. For sports is great.
Great bag! I want a couple more) And walking and running is very convenient. A large phone fits comfortably. There is a reliable pocket. And in the third you can drink a bottle. + reflective tape. When running, it does not move. I use every day, I need another color to take)
Perfect!! Universal for any phone. Did well, perfect finishing touch. Elastic hard and durable. Great
Came in 18 days, stitched norms. (the smell is small still). The waist straps are adjustable. I certainly doubt about running. I think I'm gonna be bothering. I will not put the bottle there, and nothing except the phone at first glance will not fit. I'll be on the street sometimes to dress).
All perfect quality
Excellent bag, comfortable Definitely worth your money
Delivery exactly 30 days. The goods according to the description. The phone pocket on the snake, on one side there is a pity for a small bottle, with the other pocket for trivia some. Made kind of neat
Сумка огонь! пришла за месяц! целая, аккуратная,яркая!
Received item quickly. Exactly as pictured. Very nice (:
Great bag. I ordered my wife for pokatushek on the bike, so that there was where to put the phone. Delivery 3 weeks to the Kirov region, track tracked
Color 1:1 2 small pockets, bottle space and for a smartphone with a hole under the headphones. I liked it very much. The smell is almost not at all, a good latch with the store did not communicate
Se ajusta perfectamente a la descripción, buena sujeción, cómodo y cabe perfectamente el móvil dentro a parte de otras cosas más. El compartimento del agua es perfecto, debo probarlo todo haciendo running. Totalmente recomendable.
Produto muito bom, chegou antes do tempo!
Este un pic mai mare decât ma așteptăm, dar îmi place; a ajuns foarte repede.
Great buy. I'm so glad. Good material according to the photo. Perfect
Handbag is great!! Ihala mayge city to Kieva I thought colir beelsh yak Fuksa, not such a rozhevius, men's yakraz suit fuchsia... ale all-one garne and take a sip Mii kit... Dougeh like the shcho belt-elastic .. Garno to triage and can lower on the hips... Kishenya for the phone is great, yakaraz smatphone вміщується, and from the key of the Tros, the big pocket... It's karamashek for water!!! The requirement of the butyl butyl butyl butyl .. and Mabut trochi elastic band is sewn... it's the same .. Bag class .. Varta his grosha... dovoli yakisniy sewing .. P. S. Bag Duge vchasno joined, I went on the floor and threw a biganka... and then the bag was attached, and came to the honor of the reception of the reception of poviti biganki :)) So shcho uncle :)
Delivery to Moscow 1,5 months. To the quality of the goods there are no complaints, seams like durable, the fabric is something like dense neoprene, not breathable of course, but for such a sum everything is OK. The function of the bag is for carrying, not for ventilation, so it's OK. I did not communicate with the store.
Great bag. Keeps well. The Samsung s10e phone is placed without problems.