Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@finestbrandonline.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@finestbrandonline.com
Purchase is happy! Quality is super! All as in the photo, the inscriptions can be wiped with a liquid for removing the varnish)) on a note) thanks to the store
Can be worn as 2 different bags. Or connect in one
Excellent!
Cool soft bag! All accessories workers
Сумкой довольна. Прибыла за 10 дней в республику Дагестан. Качество сумки хорошее. Швы ровные, замки, крючки, ремень в хорошем состоянии. Очень удобная. Можно комбинировать, носить на одном ремне две сумки, или одну, или же на цепочке. Продавец отправил товар на следующий день. Единственный МИНУС- это чёрная полоска на лицевой стороне маленькой сумки. Не сильно заметна, но все же есть. Открыла спор, попросила у продавца небольшой компенсации. А так все супер)
Nice handbag. There are sticking threads and small uneven, but its value fully justifies. Came exactly like in the picture, went about 2 weeks before Volgograd, the store sent quickly. The purchase is very pretty, I recommend it to everyone
Delivery took 3 weeks, the bag came in 2 packages and a bag, 4 stars for stains and side seams, if not for such a price, would put less.
A good bag, the smell was strong, but it's not critical all weathered.
Tro beau
The bag is very cool) there is a small smell, not a lot stick out threads, but for such a price it's a sin to complain, especially better than bags for such money I I Looks neat, small, but roomy. Locks are weak, of course. Sent quickly, reached days for 10. In general, I advise
China is still China, but I'm happy than in the shops 2 K overpay
Came after 2 weeks in Nizhny Novgorod, the dimensions are 15 cm high, the length of 24 cm is a large handbag, the second is slightly smaller. Fittings metal. Gold. There's a smell. I hope that will fade. With pleased did not communicate-there was no reason)
Recommend. As with description
Beauty, though there is a smell, but I think it will fade, the quality is very decent and it came quickly
Long shipment, and so good bag, quality at the level. Very strong smell, but I think it will fade
Very beautiful bag, but there are shortcomings in quality: The Middle handbag came with a spot on the front side plus the badge is a little deformed, the belt is Brown from a very cheap material I had to buy a new one, but these are small things. Packed at the highest level: in a large bag lay smaller parts, all in a case and a separate bag. But the bags came a little crumpled and with a characteristic smell (so it's better to give them time to hang out). It came quickly enough, in general, I was pleased with the purchase
Am impressed with the quality of the bag! Deleted with acetone, prefer no information!! Well tailored and this faux leather gives to clean with a damp cloth case mess! Recommend 100% the store. Arrived in 7 days to Portugal. Very happy with the purchase!!
Well packed, the price is fair for product g for day to day is OK.
A good handbag, not super sure, but will go
I give you 5/5 The product is very very beautiful I love and the delivery is fast I do not Part I recommend a 2 em this time the blue thank you the store
доставка чуть больше месяца. все отлично
Пришло хорошо упаковано, есть не сильный запах. Прошито не очень хорошо, на фото видно. С продавцом не общалась.
Threads stick out, the smell is present. The goods came in time
Just delight, excellent quality
Thank you very much, I really liked ,the beautiful bag.