Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I give you 5/5 The product is very very beautiful I love and the delivery is fast I do not Part I recommend a 2 em this time the blue thank you the store
доставка чуть больше месяца. все отлично
Пришло хорошо упаковано, есть не сильный запах. Прошито не очень хорошо, на фото видно. С продавцом не общалась.
Threads stick out, the smell is present. The goods came in time
Just delight, excellent quality
Thank you very much, I really liked ,the beautiful bag.
Delivery 1.5 month to Minsk.
Awesome handbag! Only smells strong, but I think it will fade
Beautiful and fast
Super
Very cool. Only the smell is there.
Bag Beige, not white as I thought. Although the photo seems that white with red handles. There is a smell, but it's not a problem-to weathered. The bag is comfortable, roomy. Before Gomel went a little more than a month, the track was not tracked. Threads in some places stick out, but not critical. More upset because of the color.
Very nice and ractic for day to day
Came on time. But with marriage.
Product as in the photo. Good quality price ratio. Well done endings, exact color to the photo. Good size. Fast shipping.
Beautiful bag
Супер! Все как на фото❤️ обожаю!
As in the photo, I don't know what the zippers will do.
Ordered on May 8, received on May 25 in Maikop. Bag without smell, soft, stitched smoothly. The color is very pleasant "Dusty". Accessories of a rich golden shade. In a small bag, the size of a palm, the phone Poco X3 in the case does not fit, just a little bit. In a large is placed freely together with a fairly thick purse. In a large bag there are two small departments, one on the lock, the other open. What I expected, I received it. Satisfied with the order.
Today I want to tell you about this beautiful bag, I 've been looking for something new for myself for a long time, and I thought it was worth ordering. Thanks to the reviews decided! Seller respond quickly⚡, Also she got to Kiev, for record 14 days, wow. Took it through the meest service. Very neatly packed, which surprised me. But the first impression was not the same (of course, the bag after transportation was not yet filled). But after its first release "into the world" The impression changed! I am very davolna purchase, I will think to take in other colors. Very comfortable, roomy. The handle is adjustable, you can use the bag in different variations, just a purse, a small/large bag or all together, with or without a chain. You can also order different accessories and change design for your style. In general, I put 5 stars. Thank you
Сумочка как на фото. Еле заметный запах. Но это и естественно, т.к. кожзам, он всегда пахнет. Думаю быстро выветрится . Пришла быстро, 3 недели до Санкт-Петербурга. Спасибо продавцу.
Bag as in the store's picture. Combination of colors for 5 +. Looks good. Of the minuses: the threads were stuck out, lit up with a match. And the creepy smell, it seems to me still does not fade, I already go with her for a month.
упаковано очень хорошо, пришло в срок, для своей стоимости простотпрекрасное качество!!! я очень довольна, все как на фото.
Color as needed, in the photo lighting is not that. Sewn a little krivovato, but not critical, you can wear
מהממם thank you