Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Approached the Russian 48-50 (height 175, weight 75, chest 4 sizes) The village is perfect, hidden the shortcomings of the figure. Communication with the store is very satisfied, I advise, and I will order more myself. As a gift I put a rubber band for hair :)
GORGEOUS- arrived not tracked but so happy it arrived. Lovely dress WOW. This is a BEAUTIFUL DRESS
❤❤❤
Beeeeeeeeello, todo bien, sin olor, calidad buena, amplio espacio para busto, muy cómodo y ningún problema con la cintura, sólo hay que saber que talla tiene y elegir bien, pero definitivamente una buenísima inversión
So cute It’s fit well same my size
Product as described, good seams and terminations, if a little tight in the part below the bust, but out of it in shape with the purchase.
Dress OK.
There is no label and it's difficult to tell which is the front and which is the back. It is well made and has an invisible zipper on the side. the skirt is 24 inches long. I chose this dress because I wear a G cup bra and I needed the pleats to cover my chest. I love this dress.
The fabric is dense, not transparent) the touch is pleasant :) The color is super)
Value for money. Very thin fabrics. You need a petticoat. XXL for a 42. Fast shipping. I won't buy it anyway.
Really more than fast 6 days delivery kite and he is perfect self size 44 suits fine thanks
Thank you to the store for the cute platice thank you for the gifts for timely delivery .. nooo I took on reviews many can not it to pull when they take their size and I took on the size more and very sorry it just hanging at the waist well, very big. I don't know what your parameters are. My OG 88 from 73 about 95 took L and it was necessary m. Here are the parameters of the dress L OG 46 from 40. 41 well very .. Wide on my waist.. Skinny girls do not need to take large sizes take your own as it should ..
Very beautiful and good quality, served well took pity because of coronavirus
good product for 10,89€ :) price correspond quality. Thin nice fabric ideal for summer. Not strech. I am 159 cm, 56kg, size M is good. (EU 38-40)
Does not look so perfect as pictured but and so is cute.
Podyubnik is just lovely! 2 layers of tulle, strong and still lower skirt, took under the dress, looks good. The goods came very quickly, thanks to the store.