Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just like in the picture, they are beautiful and very soft, they look good quality and the price is great, I totally recommend, they are 18 brushes of all styles. As for the shipment it was made with combined delivery and took about 3 weeks to arrive in Chile, there was no need to contact the store.
The order came quite quickly, as in the picture .. Brushes super. Thank you very much to store and alliexpress.
The games came in early in the morning to terminu. To review the description and to finish the negohani on yakoti. With the salesman, take care, the shield is taken to the infamous colir, ale chomus is not taken.
The goods came to the Irkutsk region for 16 days, delivery by courier to the entrance. Thank you.
Shvidka delivery. Close to 14 dnev to Lviv. Yakust is good.
They arrived in St. Petersburg in 2,5 weeks. All as in the description of the store. Pile soft and elastic. For all cases of makeup). Recommend. Thank you to the seller for speed. Received on the cash register pyaterochki.
Came in two weeks, all in integrity, without any defects
Everybody delivered the whole thing. But some brushes are too hot, maybe so I do not need a make-up artist
Waited for 4 months just for this to arrive, excited to try these out. Seller was very kind and helpful throughout the purchase 10/10.
Quality is good, drove in a month, very soft, each brush in its package, very pleasantly surprised
I loved it. Same as the very beautiful and good image. Fast delivery.
Brushes are small in size, only three fluffy, the rest are stuffed tightly. So far I have not used and not soap, I will add a review later. In Minsk, the parcel came in 3 weeks
The product corresponds to the description. Pile soft, synthetic, on a small brush pile does not push, keeps the shape. Some brushes have two-way end. Each brush came in a protective plastic bag.
In general, the set is not bad, many different brushes. Small shortcomings, but this can be fixed by dip the brushes in hot water, or trim the sticking villi. To Belgorod region came in 19 days
recommended highly stisfied 100000% same as shown in pic tnx
Brushes agree with the description. Fast shipping by store and fast delivery. Well made. Soft. Well the paints. Recommend
Cool, in a week came to five. I have not tried it yet, but it looks decent. Thank you!!!
Lightning delivery in just a couple of days, and by courier home (it was unexpected). Brushes are whole, good. Like it.
Brushes came to Krasnoyarsk in less than 2 weeks (+ the order was during the November sale) Brushes are soft, each in a separate package. On account of quality I can not say, TK these are the first brushes in my life (If I learn how to paint, I'll add photos) To store Thank you very much!
Generally quite good quality, however a bit smaller than I expected. Good value for money.
Ordered 11.11.21. The parcel came 22.12.21. Shipping is free. Brushes were small in size. On the photo seem more. But it's not a problem for me. The color is delicious. Pile is very synthetic, it is noticeable. In general, I'm happy with the order. Thank you
Product received in good condition, they are not so big but they are perfect, they come complete, the texture is soft and they are very pretty, for their price are more than recommended, it's 18 pieces I bought and love, I want to thank the store for the care provided! Certainly very good shopping.
Brushes are gorgeous. Came quickly enough, in Kiev 27 days. Packed well, each brush separately. Quite soft, the skin is nice, a little bit of pile-does not climb. The only thing, smaller in size than imagined, but it's even good, it's more convenient to hold. The store is responsive, incorrect address indicated when ordering, he changed it Definitely recommend, I'm happy
super soft and comfy, a little too long the Fondation brush and blush brush but that's okay
I liked the brushes. The hairs don't work. Comfortable. Shipping fast. Thanks store!