Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Non transparent, belle matière, je mesure 175cm et la robe est mini mais toujours assez longue, je suis satisfaite
Blanc peu transparent, mais j'adore quand même 164 cm/60 kg
J'adore
Excellente robe pas transparente taille la seule chose est qu'il faut savoir l'attacher bien de l'intérieur pour ne pas gâcher la vue de l'arrière mais loin de cela très économique tailles exactes et très jolie est À utiliser sans soutien-gorge
C'est joli, pas cher mais bon pour l'été je trouve que c'est parfait. L'arrière n'était pas en place idk si c'est voulu. Je peux l'ajuster à mon ajustement mais je dois le coudre moi-même. Transparent. J'ai une petite carrosserie donc c'est encore un peu court pour moi, mais c'est juste ma dbo! Je vais le porter
En haut, il y a une couture joignant des détails et semble asymétrique. La couleur est un peu plus sombre que sur la photo. Tissu pas de mauvaise qualité
Robe bombe, siège cool, est arrivé en trois semaines au mo, suivi. Je le porte pour le nouvel an.) pour un tel prix juste une cape! Semble cher!) merci
La robe est mignonne, elle n'est pas venue à temps, peut-être autour de 3 monticules. La matière est vraiment fine. Et quand je reçois le paquet, j'ai dû payer quelque chose de plus, genre 3 euro.
J'adore la robe est de bonne qualité cependant
J'ai beaucoup aimé, la livraison est assez rapide, le matériel est agréable
Jolie napperon mais transparente. Ainsi, les seins sont visibles à la bonne lumière. Mais c'est peut-être juste très sexy. La matière se sent très bien. Et il est joli et court.
Arrivé très rapidement-commandé 11.11 et reçu 2.12. Pour les paramètres og-84 ot-65 ob-90 hauteur 153 commandé taille m. La taille est très grande-si vous resserrez les bandages, le tissu est collecté et fermé par le bas derrière (mais cela peut être corrigé). Pour ce prix feu
Parfait
Parfait
Super bien habillée, j'aurai juste besoin d'ajuster la taille, mais le reste est super!