Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Muy bien todo!!!
celular de excelente qualidade, recebido conforme descrito, recomendo vendedor, celular chegou muito rápido. estou comprando outro com mesmo vendedor obrigado
Product takes a long time, but I arrive well and bring transparent case and power adapter for America
Product beautiful, excellent. Ordered with the Mi Band 4. Color Grey came a bluish tint mirror, beautiful and stylish. The store stated as requested: $35,00. However, customs taxed as had declared $55. Will understand. Fee Shipping postal R$ 15,00. Import tax: R$ 186,33 (60% $55) ICMS for mines: R$ 165,63. Total taxes: R$ 366,96. Nevertheless, very worth as if buy the cell and the Mi Band 4 Brazil leave at least R$ 2600,00. OBS) arrived within 60 days.
The phone is excellent, the film is included in the set of complete bullshit.
Top now just use, was taxed at 196.00 dollars but worth it.
Muito feliz com meu novo celular, fui taxado más valeu super a pena, obrigado ao vendedor que foi super atencioso.
Celular muito bom, câmeras ótimas. Veio conforme anúncio, e de brinde veio capinha, película e suporte para o dedo. Demorou 53 dias para ser entregue em Rondônia. Fui taxado em 159,61 reais, sendo que o vendedor declarou 45 dólares.
Very satisfied, product as advertised. Great store, sent super fast.
Arrived and 230 paid taxes .. But worth it too. Took 40 days
Очень бистрий зарядка зарядка зарядки хватит на двое суток Я доволен продавцом рекомендую
All right.
Great device recommend all great cameras, best Xiaomi money, I already use Redmi Note 7 and now bought the Redmi Note 9 Pro.
Read everything until the end to inform. The price found very inviting. The store was super helpful and always answered questions. Recommend 100%. The shipping was great to arrive in Brazil. Here in BR stalled cool due slowness of office. Not taxed. Am bought day 9/11. 21/12 arrived today. Worth
Perfect, as the product description.
demorou um pouco mas pela burocracia brasileira. o único detalhe e que l a pulseira veio com o vidro arranhado.
Loved excellent.
Product arrived in 31 days and 42 days calendar Bought 7/10 and 22/11 day arrived Branded upon 45 $ totaling 165 and MSM Super worth super attentive
All right, well packed.
The package and product arrived in excellent condition, the wonderful cell phone its presence better than the image, its perfect operation, I recommend the. Emulate and the shop
Good, beautiful phone. Came with an installed protective glass and an excellent cover.
Excellent store and confidence! My product was well packaged and got everything right. Mobile top line can not buy will regret. Best of all was not taxed.
Box a little dented
Look I am very satisfied with the device he took exactly 45 days to get more took more because here in brazil the Post to deliver but so bought ordered for the store send a V Alor below purchase and it. send 45 dollars this way was taxed at only 150 reias more 15 reias clearance rate so U want to buy can buy cell came right. and. well packed
Very good, product arrived in perfect condition, but need invoice safe product to sign, await contact store to solve this for me please.