Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Within 2 weeks delivered in Netherlands. Track and Trace to your front door. Product as described. Charge the phone in the bookcover on. Charging Samsung S10 and S9 goes well. Happy Me. Now another smartwatch buy and try.
Nice docking station. IPhone, and the watch from the Apple charges. Quality is higher than you expect at such a price. Recommend. For the workplace it is.
As described. Tried to charge together iPhone XR, Airpods Pro, iWatch 5 44mm, works fine. Delivery to Israel 14 days - for those days it’s very fast.
Apple XR phone charges normally, but the watch Apple Watch se sooo long although the current passes the same as the original.
On each device its indicator. The phone charges both in a vertical and horizontal position. Build quality is good. Shipping fast.
Accident Nani Jersey cheap things also appeared, but Performance or shipping satisfied! Dock well Busin ㅎ just some bracelets drawn from Det. Gift can sy... ㅠ ㅠ
The box was crumpled, but charging is wonderful :) thanks to the store for the fast delivery-up to 2 weeks
Satisfied with with product, quickly within come than expected. Thank you so much..
Excellent charging, by tactical feeling and weight-much more expensive than it costs here. Thank you!
Works well but loads very slowly
As many and wrote, bad packing before shipment, the box is heavily crumpled, but the device itself is OK. Wish the store-pack better!
Well, that's bad news! Zamovev 02.09.2020 otrimav 15.09.2020 pratsyu Super! It's super! Recommend!
Everything works, checked three devices at once. Came exactly on time as stated. Recommend.
Good charging, do not warm, charges normally, Samsung phone and watch, bought a second in the office
Everything is fine. Went the goods for a long time. Charging works fine. I did not communicate with the store.
The device works, the surface of the soft touch, cool that there are holes for cooling. The watch is magnetized, which does not allow you to easily sweep and easily do not get down from charging. The only negative, but this is to our Russian mail most likely, the box came crumpled. But the device was whole and without any damage. Recommend!
Compact and comes with usb 3 socket
Goods yakisniy, nadino розташовується phone, the base of the rubberized is not forged on the table.
Chic charging. Beautiful, everything charges fast. Matte.
Really good product made me order over 3 order pretty happy with it specially with this price range I highly recommend it
It took a while but arrived. Overall quality, from the packaging, cable and base surprised. It works perfectly.
Samsung watch, Samsung S20 fe, Samsung buds charges... At the same time... There's one thing but... The watch from above charged up to 50% further began to complain use original charging. I will watch as it goes on
The charger station arrived in Italy in less than a month. It works fine for now. I will update the review in case of news. For now I’m happy
I liked it very much! It took a little while to get there but I don't know if it's due to the current situation. It looks all very neat and practical, I don't feel it's fast loading but you can load all three things at the same time.
Genuine the best device what I on Ali 've purchased. Top quality. Really a recommended.