Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good afternoon. The goods to Ukraine arrived in 14 days. The goods is very good. Approached the connector. Charges and transmits data. Thank you very much to the store. It is recommended to buy.
Nice lace. Everything works. Even well charges.
I ordered 2 wires, Type C and micro 2 meters. Charge well. Suitable for magnets from other companies.
It's all very horshaw. I'm happy with communication with the store. Let's see the quality in the future. Very fast pre-war.
Track tracked. The goods are excellent bought by the whole family. Data transmits, charges perfectly. The cord is strong in braid. Recommend.
The parcel arrived in 12 days. Well sealed, working. To store Thank you very much, I recommend
It was for a coble q already had and it goes perfect
Как всегда, все отлично . Доставка быстрая, товар соответствует описанию. Спасибо, рекомендую магазин!
I recommend!!!. definitely. Used for iPhone, iPad, Xaomi, Samsung. Compatibility: The wires are compatible with the nozzles from kuul and sanhunto 4EX contact. Magnet: Strong (magnet exactly these strong, stronger than some, even more expensive Kuula, sunhunto) Fast charging: supports. Data transmission: supports. Service life, reliability: At Home 1.5 - 2 years (anything, Yes is broken basically connectors, the wires themselves are norms). If you gently handle it, it will live even longer. Therefore, women need a special explanation)) in the photo below the result of irresponsible treatment. Orientation when connecting:, specifically these work while new with any orientation. Previously bought from other manufacturers worked differently, charging depended on orientation when connecting the lace to the magnetic chip in the phone. It is necessary sometimes to flip to go charge, which does not bother much. Delivery: about a month in Moscow to the Post Office, all norms
Delivery was extremely fast. Two weeks China-Kyiv Ukraine. Two magnetic chargers- one for Android, another for Ios apparently. Recommend this guys!
Thank you very much for the fast delivery. Very happy.
Goods received. Everything came in accordance with the order. Good quality wires. Not the first time I take from this store. Quality is satisfied with both me and friends who ordered. Product and seller recommend.
Order drove 2 weeks. Everything is well packed and works. Seller advise ⟵(๑¯◡¯๑)
Excellent cable with magnetic connectors. Ordered a cable and 3 connectors to it-Micro USB, Type-C and lightning. The connectors are perfectly magnetic, even keep the phone in a suspended state. The cable is durable in good braid. Good goin'. On one side of the cable there is a led that glows constantly, even in the absence of a load. In this there is a plus, as in the dark it is well visible and it is immediately clear that the cable is included in the network. Micro USB and Type-C connectors sit well in different phones. But lightning does not sit so reliably in two iPad, as with a small deviation of the cable or tablet, the tablet stops charging. It's such a feeling that the contacts on this connector are a little shorter than at home. From observations: With this cable, fast charging works, but charges much slower than from the native cable. And I noticed this on two different phones and tablets. Not critical, of course. But it is clearly noticeable that it charges slower with this cable than with its native.
Not the first time I order everything super everything is in place and everything works
заказ соответствует заявленному, дошел вовремя.Спасибо продавцу, все работает.
Delivery is very fast!!!! I'm buying not the first time! Seller recommend! Thank you!
I ordered 8.12, it came by mail with a collection freight of 03.01. At discounts 198₽
Delivery in time, the quality is good. The order is satisfied.
Best magnetic cable already bought, yes, it activates the fast charge, will
ЗАРЯДКА СУПЕР ЗАКАЗЫВАЮ ВТОРОЙ РАС!МАГНИТ СИЛЬНЫЙ КАЧЕСТВО НА ВЫСОТЕ!СОВЕТУЮ ПРОДУКТ!!!
Norms. For a month of use, nothing fell apart. Mi turbo charge works, data transmits. Ordered more.
Good product and quality. Came in about 25 days. Fast charging works fine. I am really happy. The only thing I do not like is the fact that the end piece sticks out a lot with my phone (samsung galaxy a32 4G) even with the case. But overall I am happy. Highly recommended.
Quality is good, there is a data transfer function when connected to PC
Thank you, quality cable, magnets are strong, contact is steady.