Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
4
They look super good thank you
Very good! Very nice and quality.
The cover is excellent. Not rubber. Tight back side. Delivery to Moscow is fast.
All right, like the picture
It arrived in 15 days. The material and quality is very good.
it does not look as good as you might expect, but true to its description.
The glue on the edges was visible. I had to cut it. Quality is not bad. Thin Silicone
The cover super perfectly sat on with 10 +. The phone is not full. Does not hide the bent screen, it is better to use the film with this cover otherwise the sides will be lost, in general, who uses, he knows. With the store did not communicate, the parcel came quickly
The shipment took a while. But very cute and just like the one in the picture
Wife liked the case, delivery 2 weeks!
Top exactly like the picture
Delivery is quite fast. Ordered 03.24, received 04.12. The cover is cool, it went perfectly. Bright as in the photo
Muy bonita y perfecto todo
Nice case. Fast shipping.
Very beautiful and good cover, came a whole
It's just like the picture, very nice
Cool cover! Bright, sat tight, came up perfectly!
Shipping fast. The color of the cover is less bright and expressive than in the photo, but in general the quality is decent, it looks good
so lovely
It's like the description. Beautiful and bright cover. Delivery just over a month. The goods are satisfied. Recommend.
Good quality
The material is sturdy and good quality, but the picture on the back does not look like the advertised one. It's faded and not as sharp/clear. For the money it costs, this is the quality you get. It's okay.
Great :)
The colors aren't the same as in the picture but I'm ok with that
Great case. Thank you!!!