Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
At 10 and 11 the glass is not enough, to the edges does not reach 1-1,5mm. It is critical very much. Opened the dispute, the store agreed immediately. For this respect and 5 *. And now give the glasses away.
Just the best! I already ordered the whole family from you! As a gift put another copy of the glass, I'm delighted! Thank you so much!
The protectors come well-packed and are resistant. It just doesn't cover the whole screen.
It is exclant
Je me suis trompée de modèle délai 15 jours parfait !
Ottimo
Excellent! They arrived in 2 weeks in Mexico. I recommend the store and the products
good quality
I was looking for glass covers for my iPhone 8 and 8 Plus which don’t cover the full screen, so the button remains uncovered from the bottom. I got what I expected. I ordered 6pcs and all 6 of them arrived safe and sound.
Excellent. Thank you. Fast shipping
Great product
Fast delivery. Excellent quality. I recommend the store.
I got it quickly, in 2 weeks. The glasses are so to themselves. At its price 3 PCs.
Came the goods not on iPhone 7.
Fit perfectly
Very good quality. Quick shipping to Canada.
The goods came damaged
Glass norms for such a price, but one came with a crack
It came 3 glasses, it went by mail of Russia with other parcel, it came in 3,5 weeks. Everything is whole, on 13pro came up. But they are slightly cut out and need to be carefully applied around the edges, otherwise immediately a shift of several mm.
Perfect ! - product is as per description. Thank you very much. I highly recommend.
Germany reached two weeks. Track tracked. I order it for the second time. The first time the parcel was opened at customs and all the windows were broken! The second time the parcel was not opened, but one glass of three was cut, but this is not critical. Glass for iPhone X turned out to be about 1,5mm shorter. I contacted the store, he himself offered to open a dispute. The money was returned. The seller is decent, so 5 stars.
Goods delivered. Good packing. The glasses are marched, which is convenient. Thanks store
12/9 order 12/21 arr. Weeks Doan jam! Shipping faster nicer. Sizes or thickness is just die in digger living love drip dont think. Caustic non nicer!
The glasses came whole that is already good). Later I will glue.
not damaged, looks good, happy with this purchage