Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Identical to the description. I have a Poco X3 Pro is it covers the rear camera very well
It came very fast, just like the picture, very good quality, I loved it
Very good quality! On the phone sat perfectly, the iron buttons from the inside are glued, so the phone will not scratch. Advise!
a very good one for a redmi note 9! the print is very good, smooth to touch
I recommend that you walk to the phone, all the kindness of pratsiu, priishov shvidko, I recommend
The cover is chic, sat perfectly, very satisfied, came for a month
I arrive excellent and very well packaged, delivered in Villahermosa Tabasco
Great case! Good quality, exactly the same as in the picture!
Very pretty I love it and I come very fast
The bumper is beautiful, sat like a glove, delivery fast, I recommend
In the life of the rhombus is more red than in the photo, but I still like it.
The cover came quickly. Matches the photo. The only thing that upset me is that it closes the Flash
Excellent case beautiful stylish, fashionable. It's perfect for 8 Pro. Comfortable and cool. I order covers often, I love changing covers. This all the time I liked the most of all that came from China. thanks Chinese friend. I'm happy. I advise everything.
The case is excellent, the quality is super, it came in two weeks, the store is good, I will order more)
Corresponds to the description, very beautiful cover, the wife liked
looks beautiful but not so comfortable, where you put cabel that place feels sharp on that place I hold my baby finger also that lace where you put your's fingers
The cover is very beautiful! In appearance-quite durable and quality.
It's very feminine, it's finished well. I liked it and recommend it
Beautiful. Comfortable. I like it. Quality is good. Fully corresponds to the ordered model of my phone.
Just like the fotito and it came very fast. It looks good quality, so I'm very happy
Approached perfectly on the Poko x3pro, but not very impressed. Took it to be)))
The cover is made of adhesives, but beautiful and made neatly. I liked it. Thank you.
phone case looks stunning ! there are no damages, it's fantastic. case for Redmi note 8pro
The truth is, she's fascinated, she's super pretty. I highly recommend it
The cover perfectly sat on the phone. Very fast delivery, in 16 days came to Ukraine!)