Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
+Good fit. +Possibly real leather. -Leather itself is slippery as well as the sides. -Inside is hard plastic which means very high possibility of scratches.
Convenient, well suited, quality.
Everything is fine, only the color is more green than blue.
Speed and quality
The cover is cool, leather. Only he didn't take my model. More precisely, I did not come to my model. Opened the Spro store returned the money.
Delivery is less than 3 weeks. Beautiful cover. Excellent sat down. Sidewalls are plastic, sorry, it would look even better.
14 дней до Питера. Пришел в обычном пакете. Сам чехол в заводской коробке. Качество чехла на должном уровне, отверстия точно совпадают с телефоном. Тактильно скользковат не ощущается что это кожа. Насколько износоустойчив покажет время. Продавцу за сервис спасибо, рекомендую к покупке.
The cover came before the specified period. The quality is excellent, it lies comfortably in the hand, not slippery. I bought a new phone, on the previous bumper of the same manufacturer, I liked the quality very much, so I ordered again the same. Product and store recommend!
The cover came in 3 weeks in Perm, the track is blinded. So, then a beautiful, but thick bumper, and on top of just a thin piece of skin stickers. But he's actually cool.
Thank u! 5 ++++++++ wonderful case. On the Samsung A51 sat perfectly. Delivery is very fast.
Чехол понравился. Подошел полностью.
Super! Very nice! Wonderful store! Great service! Thank you for the gift, I liked it!
все пришло, жена счастлива, сел как родной и смотрится отлично, все отлично мягкий при зарядке не мешает цвет прикольный под крокодила в общем отличный чехол и продовец. Пришло быстро
Good good quality goods. Thank you. It came quickly to the store recommend.
Quality is so-so, not worth your money, and generally it does not look like the skin
Approached the Samsung A51 perfectly. All holes match.
Excellent case, came up perfectly, genuine leather, delivery fast
The cover is made qualitatively. In the hand does not slip. Thank you store!
Very fast delivery. Instead of blue, the cover came Green. Keep in mind.
Всё супер, доставка в Новороссийск очень быстрая!! Заказал второй чехол на гелакси А51 самсунг идеально.
The cover surpassed expectations, very neat, beautiful. Came up perfectly. Recommend
Everything is super as always-well packed, whole, fast!!! Super gut!!! All fit
well,cover quality its ok,but do not match for my samsung A70 that I ordered,very fast delivery,and very fast money return,just don't get the point why to sent me a wrong case???instead the right one? a?
Thought the skin will be completely outside, and in fact only the back panel (sidewalls black plastic)
Cover as in the photo. Went 17 days to Vladivostok. the parcel was not tracked. No complaints. All OK. Thank you.