Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivered in five. The cover perfectly approached the Samsung A71
The cover approached perfectly to SG note 20. Beautiful appearance. Thank you to the store for prompt shipment!
Hello, the cover sat down as a native, really leather, fast delivery.
I bought my wife! I liked it very much! Looks like skin!
Quality goods, came quickly. Can take
The case is really excellent, replaced his, like, branded, on the Galaxy S10, this thinner, all the buttons are super working, everything was adjusted to 100%, many thanks to the store. Delivery to Moscow at altitude, quickly.
Communication with the store was comfortable: operative and on business (when ordering got the wrong address, at the request of the seller fixed everything, and the parcel was delivered where it should be). To the touch, the cover is pleasant, that is not bulky. Connectors are all in place. I recommend both a cover and a seller. Thank u!
Leather natural Sazan
The product corresponds to the description, the quality is excellent! On the back panel is a real thin skin over the main material. On Samsung Galaxy S8 + sat tight. The color in the photo of the store is blue, in fact turquoise, but it's even better. Volume control on the left side is made by a whole button (on the phone-individual), in use does not interfere. The case is generally thinner than silicone, the phone looks better, as it is closer to its size. The parcel came to Rostov region for 15 days from the moment of order and payment. Seller recommend.
I love it!!!!! Amazing!!!Extremely happy with the product and fast delivery.
Very fast delivery and very good quality
Very smart design! Looks exactly like on the photos. Very smart design!
The goods came within 2 weeks. At first glance it looks quality. Plastic case with pasted leather lining.
The parcel came quickly. Thank you to the store everything is super
The store is great. Sent very fast. Up to Togliatti came a cover for 7 days. The cover is excellent.
The cover came very quickly. Thank you very much to the store!!! Everyone is satisfied. the cover for the model a51just fire, leather, beautiful. Packed was cool, in a box. Thank you))) I will order more.
Excellent quality, sat down Perfect on Smartphone. pleasant tactile feeling. Fast shipping!
The quality corresponds to the declared. My wife liked the cover. On the phone sits perfectly.
The cover is the same as in the photo. Genuine Leather. Purchase satisfied
Чехол норм. Сел хорошо. Доставка супер быстрая. До Томска за 10 дней с даты заказа.
доставка быстрая 10 дней до Москвы, чехол как на картинке очень красивый, продавца рекомендую!
The cover is cute, about the nature. skin I doubt!
Everything is wonderful. It was 7 days before Tyumen. I liked very much that the skin is matte, with a frosted glass will look great. The cover sat well. thank you to the store.
добротный ч ехол,пришло за 14 дней забрали в постомате .
Took for 570. The order was shipped in 2 days. Up to 56 regions the parcel drove 12 days. The cover itself is normal. It looks exactly as much as it costs. Plastic is good, rough, the phone does not slip. The skin is pasted smoothly, smells like skin. Buttons work. At the corners on the front side, the edge of the glass will not touch the surface if the bodies turn over. The middle-edges are almost smooth with glass. The cover works with the phone does not interfere. Wireless charging works. In general, not bad, you can take.