Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The plate came well packed, whole, without scratches and chips. In branded packaging. Works fine. "Samsung 9 Pro" shows fast charging. The plate itself is made beautifully and soundly. When charging, the blue backlight is lit. Bright and beautiful, but nice. In the eyes does not beat, at night does not interfere. Pay attention to the power supply itself. The type of power supply should match if you need fast charging = "qc/PD protocol". For easy charging, any power supply (any type) is suitable. I'm happy with my purchase. Recommend.
Product delivered excellent quality. Well made. Wireless charging fast recognized in my S7 flat, takes about 1h30 to charge from 20% until 100%. So far I am satisfied with the product.
Works. On unsupported phones quickly blinks. On two iPhones 8 and 11 everything is well charged, lit smoothly flashing calm blue. Here came a crumpled package, though. But not critical.
Excellent, delivery somewhere a month in Ukraine
It's been a long time. Probably because of the holidays. The parcel is satisfied, for its price good charging!!! I recommend to everyone 10W enough to charge the headphones quickly and painlessly)) There is certainly little Watt on the phone. But not bad either. It's a pity that the kit does not include a cord.
Llego más o menos rápido, en principio funciona perfecto sin ningún problema y con el protector puesto, tiene muy bonito diseño lo único que trae el cable pero no el enchufe
It looks beautiful. Its main functions are performed. IPhone 13 pro with silicone case charge, tried and mi 9, freebuds pro, all charge without problems. It works without noise. On the speed of charging did not measure and do not chase, put that, let it be charged. Recommend!
Awesome device! Charges perfectly, heated moderately, looks amazing!
The parcel reached the dostomata 5post in 6 days. Given that the order was made 11.11, then it is mega fast. The charging itself works fine! Huawei P30 Pro charges quite quickly.
Works perfectly, tested with my iPhone 8 carries the considerable speed, like product buy again.
Arrived SP 15 days working not taxed by the Customs. All work
Everything works fine. I bought it on the advice of a friend. Very satisfied
Delivery Week, iPhone charges, even in the case, sorry cable only for 1 m. The cable does not look very good, the smell from unpacking, it feels that China is really :) Let's see what's next.
Delivery to Kaluga 3 days, from Russia. Works, Samsung s21fe, it is heated and the charger and phone. Charges slowly, but I also charge weak 10 per watt.
Thought the package was damaged, the device seems to be ok and working
Nice thing. Charging only slow, 15 watts. I will experience on phones that support wireless charging ....
Good wireless charging. Does not heat up. The price is according to the quality.
Came the parcel two days earlier than promised-this is a plus! The box is slightly crumpled, but everything is inside. Charging is cute-I have in white. Charging is thin and light with neon illumination in a circle. Everything works, charges! I recommend this product and this store.
Charges the Galaxy buds + headphones, how fast I do not know. When there is no device for charging, the backlight turns off.
The parcel came quickly. 11.11.21 ordered, and already 25.11.21 took from him at the Post Office in Belarus. The package was slightly damaged, but the charging did not suffer. Charges slowly. From 12% writes 3 hours before full charge, Samsung Galaxy S9 + phone. But in general, the purchase is satisfied. Organic charging, beautiful appearance, convenient to use.
The parcel came in 23 days. Looks good, charges the phone, burns blue during charging. Purchase satisfied
Beautiful charging. Ordered on Samsung S8, 10W, without cable. Wireless charging port-microUSB. When connected through a conventional charger, a simple wireless charging is carried out. If you connect to a more powerful fast charging port, then there is a fast wireless charging. Photo attached. Of the minuses-the phone, lying on the circle, slips.
I only checked with the headphone case. Works fine. Although the diode, when nothing is charging, I would disable with pleasure.
Проверил, на айфоне 12 , хотя брал для наушников. Всё работает, заряд идёт сразу, телефон двигать даже не надо.
It's all over. Works. When turned on, the ring light lights up and goes off after a few seconds. During the charge it burns with variable brightness. I'll check the charge time later.