Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel went about a month. Everything came out in a neat form, the cover looks beautiful. I'll add it. store Thank you!
The case is very pleasant to the touch, the quality is at the height, inside the phone holder is made of like rubber material, which also very pleased, in general from the goods only solid positive emotions
Подошёл для s 20 FE, Доставка быстрая
Shipping within case Okey good
Everything corresponds to the description, the quality is good
I like it very much.
light weight but made well and good structure.
Happy ending. He came to the Netherlands in 20 days. Seller and Buyer Everything is OK. I would recommend it to everyone.
Very good product, tough and designate top. Regarding the delivery fast as all other already made on site.
On the S8 + sat perfectly, thank you
19 days to Nizhny Novgorod region. The cover sat on s20fe, like a glove! I really like the covers of this manufacturer! Before that, I bought for different Samsung (A20, A6 +, A8, A8 +, s9 +) and never regretted! Recommend!!!
good product, as description, fast shipping (2 weeks), well packed I recommend
very good quality and fits the phone well.
Fast Delivery (ordered 13.12, received 02.01). The store sent the order immediately. For Samsung A31 came well. All holes and buttons match. The sound adjustment button is divided into two, but it's even more convenient.
Order delivered quickly. Packed in bubble film. The cover is made qualitatively. Recommend.
Very fast delivery to St. Petersburg!!!
Cool take the second time, fits perfectly
משלוח מהיר. מאוד איכותי
Cool, I like it
It arrived very quickly, in 3 weeks. Perfect, beautiful!! Thanks!!
All OK. I am pleased.