Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Description matches. The goods are good. Delivery is very fast. Recommend?
Took on Samsung a10-approached. No hole for finger scanner. 18 days on the road. Product and store recommend.
I like it a lot, the edges cover great the whole phone
Perfect fit with S20
The cover ideally sat on the Samsung A41. reinforced corners. Came in 2 months
It's come to Me in good condition it's super nice and it protects me well my phone I recommend
Good quality only case came scratched, plastic dense
I Give you Five Star ????? Fast shipping store is Very Good I am so Happy My mobile looks even more beautiful.
Good cover, silicone durable all fit
thank you
The store well done the order sent on the same day despite the fact that it was ажиотаж 12.12. Quality at altitude, silicone is thicker than usual but at the same time soft. The corners are protected. The phone in the hand lies confidently.
All is OK, shipment quickly has come, Recommended!!!!
Product, but the crinkle zoom
The cover came quickly! On the inside, it is rough, but it is probably done so that the glass coating of the phone does not break.
It's great, covers the mobile very well, especially the corners. I didn't have to contact the store at all.
rec in time. Very good packaging.. Happy
Everything is just like in the description, looks strong. I liked the gift. It came for 2 weeks
Very nice I am very Happy thanks so much
The phone case is really good-looking. The phone case I bought is very suitable for my phone. The style is simple and good-looking. Can also protect my phone, thanks to the store
Very cool, came quickly. I ordered not myself, but even I really liked it, the quality is super, thin and light, but also safe
It came well and it's pretty good for what it costs
The goods came quickly enough. The cover on the A71 came perfectly. In the hand is pleasant, beautiful, transparent. I did not communicate with the store, because there was no need. I recommend the goods to buy.
Great! Great! It comes with reinforced corners. I recommend 100% to this store. Shipping very fast.
на фото у продавца смотрится класс. телефон в нем не оч смотрится. но бампер мягкий, кнопки легко нажимаются. стоит 1.28$. отправил быстро. доехал быстро