Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The cover is counting, with a magnet. The magnet is not visible, it is in the layers of the cover. Delivery to Moscow 16 days.
This is the best case
I liked the cover, I sat very tightly on the phone. Thanks to the store!)
Well strongly approached as poured, well indicated exactly the model that is not necessary
It arrived well packed. It looks nice. It's tough. It gives the terminal a special touch. I just ordered another one just like that. I recommend it.
excelente material igual a la descripción se ajusta bien
I order the second time. This case is better than any, but I will immediately say the metal strip can be safely torn off, or it clings to the pockets. For half a year there is enough use, then begins to move the film from plastic.
Muy elegante y suave con materiales de calidad
Arrived fast. Very beautiful
It looks pretty good, good termination and I 've tested it, it adjusts correctly
If you are wondering if the image matches the quality, just trust me when I say that this is a high quality pack. Plus really polite and interactive store. shipping time is ok too
the product description was ok.the shipping time to long but is christmas time.i think the problem was with the shipping.
Make you satisfied.
I take the cover not the first time, very durable and beautiful, all in size. Recommend.
The cover is very high quality, all the screwings and buttons are made very accurately and work well. There is one but, because of the thickness (can of the material of manufacture) my wireless for not working.
Returned most of the money back through cashbackworld.ru all received, everything is fine.
GOOD
To Estonia 3 weeks, everything is as in the description, practical, very satisfied))
Very good product very comfortable and attention very good to from the store. I'm on my way to mexico.
Very fast delivery. Arrived in 21days. It isn't very flexible but it is comfy to hold in hand. I am very happy and I will order more.
Hi everybody! The cover is just a bomb, better than in the photo. the first time is that the order exceeds all the waiting, pleasant to the touch, the side buttons live easily. The upper part is made by the type of suede (soft material similar to the fabric) the bottom is hard silicone The goods arrived days for 10-12 in the Moscow region
Great case. Thicker than normal silicone naturally. Magnetic well. I'm not flying away. I thought I 'd magnet the strip. No, almost the entire back panel is magnetic.
The cover fit in size, sits tightly. The color is slightly dim than in the photo from the site. Tactile phone in the case became smaller, but thicker. On the ends there is an insect, convenient. But the cover itself is thin, the fall in it is tel. Maybe not. Heavy dust sticks to it. It became uncomfortable to unlock the phone.
Goods not reached. I got a refund
Everything arranged, as in the picture. Came 1 week before the MSC, although it was planned for 30 days. The cover is not leather, the plastic is soft, it lies pleasantly in the hand. The phone does not thicken.