Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Отлично. Но не всем подойдёт. Лапка коротковата.
Отличный держатель, только сильно громоздкий
Of the best. Zero faults. Exactly what I needed. Thank you very much.
It came quickly, all as in the description, I will use, for the first time very convenient
На вид очень хлюпенткий, посмотрим сколько продержится. Телефон в нем держится хорошо, удобно ставить. Дешмановский пластик, основание болтается, может так задумано. Но за свои деньги рекомендую к покупке.
Sent the next day, the parcel was tracked, all as in the picture, the packing is good, it came in 20 days... with the store did not communicate...
пришло довольно быстро, меньше месяца. телефон держит хорошо. рекомендую
Всё отлично. Доставка до Башкирии 20 дней. Спасибо!
Class!!!
Great and very well protected. I recommend.
выглядит добротно
빠름빠름..제품 싸고 맘에 듬
Drove from 13.07 to 3.08. Keeps it great.
The holder is whole, the phone holds, and this is the main thing. Packed in a vacuum bag. Thank you store. Delivery month.
The order was received, packed perfectly, for which a special thank you, everything came to life and safety. It seems convenient, but sometimes (looking at which road cover to ride) creaks, in principle is not critical. If the phone is heavy, the grille is not very fixed in the position you choose. You can set up of course, but not quickly. And so everything suits, the quality is good.
It's been a long time. The packing is reliable in general, the quality is 4-, the plastic is not very strong. Let's see how it will last.
Satisfied, very quickly came to Saratov for 1,5 weeks. keeps the phone perfectly. Recommend.
Great product . Super fast delivery. Many thanks to the store
I like it a lot and the mobile looks pretty good, it doesn't move that's the important thing, for that price you can ask for? It came very well wrapped and didn't take long, what the store said. I highly recommend it, thank you!
44 дня ждал. Подходит только для тонких смартфонов. Мой хоть и не толстый, но задняя крышка покатая и одной рукой не выставишь, только если верхние лапы вперёд подтянуть.
держит телефон
Product is a bit about: worry to be broken, but in use the matter not shied
Excellent, don't lie. It digs pretty good, in bumps and bumps works perfect
Not a bad holder, I order not the first time. But the quality became worse than before.
super