Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@finestbrandonline.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@finestbrandonline.com
According to the announcement fits perfectly very beautiful and beautiful color received in 15 days for France
Delivery 16 days to Russia (Bashkiria). The cover is excellent in appearance, I can not measure it on smart, I have not yet arrived. took the same firm a year ago on mi 9 T-Super!!! The skin is real, the year has passed, it is in perfect condition, on the photo, the case is new on Poco F 2 Pro and old (year in operation)-feel the difference!!! She's gone! I recommend to buy definitely! I will come smart-I will add!
Это не кожа, скорее тоненький слой с принятом кож-зама. На ощупь дубовенький(даже кажется что принт не кож-зам а пластиковый). Короче так себе, но сделано всё хорошо!
A good cover, arrived in a branded box. Bortiki perfectly protect the screen, buttons after the silicone cover are pressed a little tight, but it's a matter of habit. 1 minus is camera protection, right side all is fine, but on the left, due to the rounding of the case itself, the protection is relative, the edge of the camera block is flat with the side of the cover. Sits cover tightly, in general everything is not bad. Delivered in 40 days.
Cool cover, sat on the phone just fine! Behind looks super, and in front of the wife says that now looks like a male. In Stavropol territory came for a week!
Delivery is less than 3 weeks to the Kemerovo region. I recommend the store!
Доставка очень быстрая. Чехол соответствует описанию. Рекомендую и товар и продавца!!!
скорее всего это кож. зам., присутствует посторонний запах , а так доставка быстрая-недели 2 и чехол встал на редми 8 про отлично
The cover came in 10 days! cool! Goods are quality, well packed, even have a branded box at the goods. I recommend and the goods and the store
Good quality goods, in box. A little harsh, but... All OK! Approached perfectly on the phone. Delivery to Postamat in 12 days. Seller recommend
The cover is cool! Pleasantly lies in the hand. Not thick, but the camera does not perform. The size approached perfectly. From above forms a small board, so that the screen will not touch the surface.
A good cover, but, in my opinion, the price is overstated, compared to analogs. To the store Thank you, sent quickly. I drove the parcel also not long. Phone Redmi Note 9 Pro.
świetna jakość fajnie dopasowane szybka wysyłka i dostarczenie jestem bardzo zadowolona
The parcel came in a month. I thought it was all leather. He's a bumper. Came in a box, expensive rich
отличный чехол. сел точь в точь. спасибо продавцу .доставка быстрая .
Corresponds to the description, all the cutouts and buttons are in place, the camera is protected from contact with surfaces unlike the native cover
The cover came up to MI8 as a cast, ordered 06.07.2020 came 03.08.2020, smells like skin, quality, I'll roll off! Recommend!
Товар получил, все норм! Можно экономить 4% от покупки через систему кэшбэк! Вот ссылка bit.Ly/bonus0123 экономите на каждой покупке. Ссылка есть на QR-коде.
товар стал доходит быстрее. лично мне это чехол не зашёл, как говорится. гладкое на ощупь, немного скользкое. закрывает всё полностью. качество отличное, но на любителя. я сейчас заклеил заднюю сторону гидрогелевой пленкой, буду пока так ходить. зато не скользит.
спасибо продавцу, быстро отправил.посылка пришла за две почти недели,рекомендую
Pedí para el modelo Redmi Note 8 y encajó a la perfección. El plástico se ve bien y se siente bien, podría ser mejor. Y el cuero el acabado es perfecto, el color bonito y al parecer si es genuino. Por el precio creo que es un producto que merece las 5 estrellas. Completamente satisfecho hasta ahora. Llegó en 14 días a México, muy rápido.
Пришел чуть больше чем за 2 недели. Сам по себе хороший, кнопки легко нажимаются, рисунок чуть отличается, чем на фото (можете сами сравнить с моими) но это если разглядывать сравнивая. Хотелось бы бирюзовый по ярче, но энивей в целом - мне понравился
будьте осторожны,после протирки спиртом краска в одном месте облезла,и стала шаршавой
Посылка прибыла в Грузию точно по расписанию. Чехол в подарочной картонной упаковке. Телефон Redmi note 9 pro сел в него идеально. Все отверстия совпадают. Экран и задние камеры защищены небольшими выступами чехла. Одну звезду уменьшаю за присутствие фотошопа !!! В реальности чуть хуже, чем в описании. Продавец внимательный, на вопросы отвечает. СПАСИБО. РЕКОМЕНДУЮ К ПОКУПКЕ.
Bonita, como en la foto. Tardó unas 2 semanas en llegar.