Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent I loved it, just like the description, it arrived in about a month in Mexico. I had No communication with the store. It came well protected. Thank you!
Very good quality. Accommodates as one wishes
Thanks to the store shipping Sharia and packed in a good way worth five stars⭐️⭐️⭐️⭐️⭐️⭐️
Ameiiii, superou minhas expectativas!
Very quickly came the order to Ulyanovsk .. the quality is super .. Recommended
Very happy with the order, I arrive fast about 30 days or less. The light lights super well, better than I thought. Images and videos are excellent. I recommend it
Hi everybody! The store is a young man! Fixture with lamp fire. Powerful, iron. Clothespin holds well. Several lighting modes and they are still regulated. Photo of Moss made by this lamp. Phone Samsung A51 keeps perfectly. I recommend it to everyone!!!
Great, everything works
Qualitatively made, clothespin metal, everything works.
Very satisfied with the goods, corresponds to the description, the store took care of the strong packaging.
A good lamp, the only thing, did not notice that it only works from usby, although there is an entrance, connect to phone charging
Great lamp. Three modes, you can also adjust the brightness. It is convenient to use
Just a gun, I'll order more and hang out the whole apartment
Good quality and packaged well the delivery in three weeks
Good Goods
Everything perfect working well a good gift.. Mo two of lights three low intensity is a great product. The store sent fast Thank you for your shop.
Very good, only the part where the cell is put is a little delicate, for the rest everything works properly
Well packed. Lack experience
Class, everything is cool, it works
Отличное качество, рекомендую!
Нормально. Работает. Несколько цветовых режимов. Три фото масок. Первая без освещения и две других с белым и желтым светом, соответственно.
Very satisfied with my purchase. Everything is working fine.
Быстрая доставка, трек отслеживался, работает как в описании. Упаковка на 10+, всё целое. Отличное решение АлиЭкспресс объединять посылки, я получила все три от разных продавцов на Новой почте. Молодцы!!!!!! Очень довольна сервисом. Спасибо.
отличная лампа, пришла в отдельном пакете, все целое
Everything is described correctly. But I do not turn on the light... And so, and xiak tried ((