Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@finestbrandonline.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@finestbrandonline.com
todo muy bien
Excellent case for samsung tab A8, the product is perfect on the tablet. The store sent the requested colors and shipping in general was fast. Maybe the only bad thing is the smell of the case is a little strong. I recommend the seller.
It's very cool, it's a little hard on plastic but with silicone on the outside gives you all the comfort, excellent. I arrive in about 1 month only in Chile Post Office, in a week I was in the country.
The cover is just a gun! Protects tablet on all 100%, and camera and display + have stand, to the touch, unrealistically pleasant and soft silicone, consists of 3 elements-the back cover is plastic, the front cover is plastic and all this is dressed in soft silicone, sits securely and firmly. Definitely recommend to buy, you will not regret the guys. The store recommends, delivery 2 weeks, took at the cash desk "Pyaterochka", packed in a pupyrku, There would be such a cover on the smartphone would be more, I would take it.
very fast delivery very good product looking very good thanks
Thank you very much to the store. Delivery is very fast. To the tablet
Highly accurate product, strong and high quality and the delivery is very reasonable during this period, thank you
просто превосходный чехол, до Москвы за 10 дней.
Excellent quality cover. Got to Mo in 15 days. Rubber smells a little, but does not stink. Recommend!
Excellent product just like the description. It fits the tablet perfectly and the buttons of volume and on/off are soft. I recommend. 1 month and a week to Chile.
все как в описании,тактильно приятен, как примерю до полню.
MUY BUENA CALIDAD DE LA FUNDA, ES MUY SEGURA Y LLEGO UN MES ANTES DE LA FECHA ESTIMADA.
Delivery a week in Pyaterochka. The village is perfect! For glass, there is also a place under the frame, as it will come-a sticker. Buttons work clearly. Children are delighted, the store is in a purchase.
Came not quickly, but in good condition. Approached as a native. It looks massive, heavy, but I think with its task of protecting the tablet will cope with Hurray.
Excellent product quality, arrived on time.
the case fits perfect, I will have to see how the case keeps up with the children delivery was really fast 9 days to the Netherlands
Excellent product. Also came super fast and nicely packed. I recommend the buyer!
Ordered 05.10.20 received 23.10.20 description corresponds to the store did not communicate
Excellent consist of well-packaged description quick draft satisfied with the product I recommend to store
perfectly fitted
Cover bomb! Delivery in 16 days! Sorry glass no front or film, but otherwise-just super!
Thank you, everything came up. with the coming.
Great and fast shipping to Canary Islands
Просто бомба!Немного тяжеловат ,но качественный и сел идеально.
The cover is super, perfectly fit the size of the tablet. In appearance, durable, reliable. For the child, the most order came quickly enough, received at the cash desk in the store Pyaterochka