Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It takes longer than the estimated date, but it's all right. Wine with pencil to use on my gift tablet
Everything is super. Fast shipping. Thanks for the gift-pen for the tablet.
The cover is very beautiful, bright and comfortable, the child is pleased, and as a gift, the store put a pen for the tablet, which is very nice)))
I'm perfect! 100% recommended, good material, super fit, buttons are left in place, it only has the horizontal position
Very good a and good price cover
Not a perfectly smooth cover. Together with the absence of a magnet on it does not give a tight fit. Maybe he'll straighten out over time. Corners protects perfectly.
Greitai atsiunte. Viskas OK
Ordered 25/10, received 16/11-delivery fast. The cover is plastic, the print is interesting. The drawback-the absence of felt on the cover from the side of the screen-can scratch. The store made a compliment-a stylus, for which he is a special thank you! In general, I'm happy.
Unfortunately with our favorite mail of Russia, the case came with a crack .. It's like he's been hit... And in the fold place, the whole pattern began to break.
SUPER HAPPY has arrived super fast would definitely buy again
Pedido recibido en 20 días, bastante rápido. Producto igual a la descripción del vendedor. Encaja perfectamente con la tablet. Totalmente recomendable.
The cover went well on the tablet. I liked everything, except for the marriage-a little broken material of the cover (in the photo it is visible).
Fast shipping. Good product
Good one. The child liked it. On the table is not very convenient to put, the tablet moves.
Замечательный чехол за свои деньги. В подарок положили стилус. Брала детям на планшеты. Оба довольны.
het past in het begin heel mooi
Schvidko came. Dial tablet
The cover is super cool, bright, quality. The goods are very satisfied, all as in the description, exactly in size. There are no comments! Shop advise everyone!
The cover is very bright, saturated in color... Ideally coincided with the size of the tablet!
Good, quality is very nice andim happy.
Thank you! Even as a gift, the stylus was put)
The cover is super! Made of quality material. I'll order another one.
Like more, was very fast delivery, the store is great.
The cover is excellent, my daughter is dying madly.
very nice quality, just like i expected