Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I order already somewhere for the fourth time. It's okay. Delivery month, although even faster, here were combined several parcels maybe because of this longer. Everything is burning, everything works, everything is fine. Where diodes protective film, remember to remove. The lamp is glued on 3 M Scotch, and then can be removed, it is on the magnet, convenient. Seller recommend.
Excellent lamps. I order not the first time. This time, though there were already 4 months.
Very neatly packed, there are no batteries included! Need 4 мизинчиковые! Everything works! Boldly order
Just received items by today delivery fast item is good I will order the items by next time thks store. Has a nice day.
Доставка - месяц и неделя. Упаковка - почтовый пакет и сама лампа в коробке. Все целое, повреждений нет,коробка немного помята, но это все мелочи. Главное, чтобы работала. Пока никуда не установили, после установки дополню отзыв с фото. Инструкция имеется. Трек отслеживался. С продавцом не было необходимости общаться.
Great quality! A bit smaller than I thought but working great. Super super quick shipment.
заказываю 2ой раз, очень довольна товаром, доставка быстрая и качественная
хороший
work perfect & very fast delivery thanks Tina
Perfect
All OK. It came quickly.
Is working
They took a small size, but it shines very bright! Works) turns on only in a dark room. Without batteries included.
The lantern works. The motion sensor works well. The only negative-tight batteries are installed in the battery compartment.
The parcel reached Moscow in a month. Shines well and brightly, as in the description, reacts to movement exactly. Very neat, convenient thing, I recommend. Thank you store.
Works perfectly I recommend
¡buen producto!
빠른배송! 좋아요 GOOD
Works well the LEDs presence!
Small. I put the felt pen to compare the size. Shines, the sensor works. Here only batteries can bounce off if they move it in their hands and will not shine then. Fit 4 мезинчиковые batteries
Perfecto, llegada en tiempo récord 11 días, alumbra genial para el interior del ropero. Recomendable.
Shines norms, it came quickly
perfetto
actually better than the picture. it's bright man. wasn't expecting that. took 27 days to get to New Zealand not bad really
Everything is super, quality is expensive, gave 4 batteries, everything has been working for a month