Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Took a cover on the A71. Execution is good. On the front side of the device now formed a border. On one side it is uncomfortable (the finger constantly cling to it), on the other side an additional screen protection. Delivered to Voronezh in 11 days.
Good!!))
Delivery is fast, the cover is not bad, but I think the price is too high. The picture is not as expressed as in the photo. In the photo, a more convex pattern, in real life quite a bit. Quality is OK
A good cover for quality, came quickly for 2 weeks bought 11.11.21 came 25.11.21. Thank you store recommend
Too tough where the buttons are. Very uncomfortable to press, not comfortable. Sometimes it is not even clear whether the button is pressed or not. But very beautiful. My wife liked it, left it. But I would. Shipping and delivery is OK, not rocket, but without delay. I did not communicate with the store, so I can not say anything more about it. Version of the case under the Samsung laptop 8 ..
The parcel came before the declared deadline, literally in two weeks. The goods were well packed, the case came in a box. Whole. Perfectly Fit under my Samsung A51
The cover is very cool! Came in a box, inside the plastic (can scratch the phone) but very beautiful
The store is good. Ordered the wrong color, asked to change until they sent. Everybody did. Sent very quickly, came the package also mega quickly. The cover sits perfectly, the texture is pleasant. Smells like skin.
Очень быстрая доставка, выглядит хорошо. Спасибо!
Quality is super! Thinner than silicone from mvideo for 1000 rubles, smells like skin. Delivery in a couple of weeks.
Like Toguo on the edge. OA species was the best defense. Not delighted, my silicone is more convenient for me
The cover is gorgeous! Quality at altitude. On the sides, good rubber. Does not slip, pleasant to the touch. Real skin! Delivery 9 days to Peter from China, it is mega fast
Good quality and pleasant to the touch Cover.
Nice case. How much is the skin, hard to say. A little slippery. Well, in general, everything is fine. Seller Thank you! Seller recommend!
спасибо! соответствует описанию!
Excellent quality, very thin and light, perfectly sits in the palm of your hand.
+Good fit. +Possibly real leather. -Leather itself is slippery as well as the sides. -Inside is hard plastic which means very high possibility of scratches.
Convenient, well suited, quality.
Everything is fine, only the color is more green than blue.
Speed and quality
The cover is cool, leather. Only he didn't take my model. More precisely, I did not come to my model. Opened the Spro store returned the money.
Delivery is less than 3 weeks. Beautiful cover. Excellent sat down. Sidewalls are plastic, sorry, it would look even better.
14 дней до Питера. Пришел в обычном пакете. Сам чехол в заводской коробке. Качество чехла на должном уровне, отверстия точно совпадают с телефоном. Тактильно скользковат не ощущается что это кожа. Насколько износоустойчив покажет время. Продавцу за сервис спасибо, рекомендую к покупке.
The cover came before the specified period. The quality is excellent, it lies comfortably in the hand, not slippery. I bought a new phone, on the previous bumper of the same manufacturer, I liked the quality very much, so I ordered again the same. Product and store recommend!
The cover came in 3 weeks in Perm, the track is blinded. So, then a beautiful, but thick bumper, and on top of just a thin piece of skin stickers. But he's actually cool.