Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
хорошие реснички, в меру длинные в меру закрученные, хорошо клеятся
lashes#11 was really pretty. more pretty in person. can't wait to try them on
These are my favourite lashes. I’ve been getting these lashes for 3 years now and I trust this lash store. And I love the packaging, so sparkly
My order was fulfilled correctly and I ordered 07/01/2020 and received it 08/17/2020. I live in Tennessee. They are beautiful and as shown.
beautiful lashes for the small eyes that want a little drama. not too thick and fake looking
Beautiful, wispy lashes!!! I’ve always loved Visofree and they always meet my standards! Definitely worth the price.
Реснички отличные, все супер
The prettiest lashes i’ve ever had! Amazingly made, good quality and looking fantastic on eye. Also thank you very much for the gift! I’ll wear them all with pride<3 +fast shipping, less than a month!
Wszystko ok. Bardzo szybka dostawa. Polecam !!!!
Я пью чай
super cute ! great packaging , just like the picture !
I have not used it yet, but they look decent. Fast delivery in 11 days
Very nice
I ordered three of these and they all came in under a week. And they are super cute
these are my absolute favorite lashes ever!! I think i have about 10 pairs lol. they look so great for a natural look and a glam look. I always get asked about these lashes when i wear them or I even get asked if they’re lash extensions. GREAT LASHES
Shipping took a month to Southern California.
SUPER FLUFFY, my favorite place to get lashes!!! shipping was fast
Cute lashes, 2nd time ordering them! (Sorry if pic isn’t the best but I could only find videos so I had to take a screenshot)
They’re so pretty! Longer then I expected but very pretty
I got 4 pairs and they’re beautiful
Molto belle e ben fatte, ne comprerò altre!
Ive ordered before from this store and they do not disappoint. Highly recommend. Thank you
everything's fine, it's my second order and I recommend this product
10/10 would buy it again <333
Perfect bought this for my cousin