Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They’re so pretty! Longer then I expected but very pretty
10/10 would buy it again <333
Perfect bought this for my cousin
Really pretty lashes. My favorite are E9 and E 11. Took 2 month to get to the U.S which is really disappointing.
They're very beautiful. I'm delighted.
Just got thw lashes, i haven't tried them yet but so far so good
Great to take time to come
I’ve been using E7 (top) & E11 (bottom) for years. These lashes are 100% reusable as long as you always clean off the lash band gently and the lashes itself. Just be gentle! I buy a huge supply to last me throughout the year.
Very good product, not yet test but it looks not bad, on the other hand delivery a little long, 1 month to arrive in France but satisfy my purchase. I recommend it. Ref : E11
Already took from this store. As always wonderful eyelashes. On the photo put one to show the difference
The lashes look really good and it all came very fast in just a week 7 days sharp, they've been delivered. I ordered 9 different styles and they're all the same ones I picked.
до мос области дошли за две недели. очень красивая упаковка. реснички такие мягкие! выглядят хрупкими, но на деле прочные, ничего не отклеилось, не оторвалось. длинные, закрученные, выглядят эффектно. некоторые реснички немножко выбились, но все поправимо
item as described, pretty good quality for the value!
The lashes are so beautiful and all came packaged perfectly and very organized. All look just as described in the pictures. Lashes arrived in about 2 weeks which was amazingly fast! Definitely ordering more thank you so much!!
Best lashes ever more of 50% of both dramatic and natural type :)
These are beautiful, but I have to figure out how to get them on, hahaha. Shipping took a while though and I even paid for quicker shipping
The false eyelashes are super pretty and look very good quality. The only downside in my opinion is that the black band is soft enough, if it had been more rigid the application of false eyelashes would have been simpler but it's a detail (E07 at the top and E01 at the bottom)
i bought e1 and e12. they’re super pretty and soft, they look like $50 eyelashes. shipping came surprisingly fast, the estimated delivery was september 2-16 but they came august 27. however i do think it’s because i bought 5 pairs, so if you want faster shipping buy more than 1. i love them e12 is my favourite
Very happy with the product, I arrive super fast
Took almost 3 months to get in Ontario,Canada but it’s worth it. Lashes look exactly the same super fluffy and package is great.
The order came before the estimated delivery date. Product as described but some hairs are a bit fuzzy. Nothing serious though. I'll update after using them.
On the left are two pairs that I already had, on the right are three new ones from this store. Very like the quality, I order the second time
Шли 1,5 месяца. Выглядят в точности, как на картинке, упакованы хорошо.
Well packed, they arrived within normal delivery time to România , about 2 months!!! They look great and I will update once I will use it
I ordered December 21 came on January 10, for a sample of several different. With him in the set came a brush for eyelashes. Fluffy, without the effect of plastic eyelashes. Until I wore it, but the tape will need to be cut, very thick