Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They sent this gift grace is the 19283939 time I order it super recommended
Nice
My all time favorite lashes, super fast shipping, great quality and they last such a long time! get them!
I ordered two pairs, but I also got a third. I did not expect, very nice))) I like eyelashes, soft. Those that I chose have a "shaggy" effect, which I really like (type natural) put as a gift more smooth and long eyelashes and they liked me very much. Thank u
Cilia is just a dump of everything. I'm putting it on. In the first photo, the eyelashes are already cut, there are no more on the rest
As in the picture, a month and a half waiting.
very pretty , and very speedy delivery (ordered on the 15/7 and received on 22/7) :)
This is good
Super!!!! Są śliczne i uwielbiam ten model. Polecam.
Cute packaging
On top of the E11 from the bottom of the E7, also the store put 1 More pair as a gift. Thank you very much to the seller!. I ordered 11.11, 8.12 came to Adygea. not yet glued, look very fluffy, long and beautiful. I took 217 rubles each pair, for them and 1000 would not be sorry to give. I hope that enough for a long time)
great lashes !! worth buying
Great lashes
took a little over a month to receive but they are in good condition and perfect right before the christmas holiday! they even sent me a free pair! top to bottom: E-1, E-10, E-18, free lash pair
The eyelashes are really good and they came in the mail faster than expected. They are very wispy and pretty I would definitely recommend buying it, I may also buy more in the future.
Pts steep eyelashes, lush straight fire, packaging chic, you can even for a gift, I recommend
it's the K03 model, i love this pair! very pretty, almost all of my eyelashes are from visofree
I love them
Came quickly, less than a month. Look cool
хорошие реснички, в меру длинные в меру закрученные, хорошо клеятся
lashes#11 was really pretty. more pretty in person. can't wait to try them on
These are my favourite lashes. I’ve been getting these lashes for 3 years now and I trust this lash store. And I love the packaging, so sparkly
My order was fulfilled correctly and I ordered 07/01/2020 and received it 08/17/2020. I live in Tennessee. They are beautiful and as shown.
beautiful lashes for the small eyes that want a little drama. not too thick and fake looking
Beautiful, wispy lashes!!! I’ve always loved Visofree and they always meet my standards! Definitely worth the price.