Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery by courier IML, the parcel was a month, the box is crumpled
Received the order as described by store. Box came a little wrinkled. Not used, but all alloy.
The product has arrived in perfect condition, as seen in the images. Very late arrival, which is understandable due to the pandemic. Very happy at last.
The goods came 15 days before Nefteyugansk. Everything is well packed. Everything works. It's loaded. Generally excellent machine. Long thought to order or not. As a result, she pleased me very much
Well received, everything is perfect. Works very well
very quick delivery and item as described
Apesar da pandemia, chegou em 15 dias. O produto é igual ao da foto e cumpre o que promete. Gostei muito, vendedor confiável. Comprem sem medo :)
I used twice and I am happy with the product. The item is as they describe. The product has a good quality
Girls, having read the reviews, I ordered a miracle. The device was sent quickly to Kiev for 3 weeks by new mail. Fully corresponds to the photo, the packing is quality, plastic too. The device is excellent. But! I was shocked after use, the whole face in terrible bruises, the pollution did not stretch, he left a blue face. I used to steam my face. So watch and think if you need such a face for a week. I do not recommend and will not use again.
Came goods for a week, plus a week The Courier could not come to me. The result is 2 weeks. The device is serviceable, tried on the spout pre-steam. Old black dots do not remove, well pulls pollution of small pores, but, if each time it is good to steam and clean (combined with masks different) you can remove large old dots. The device certainly does not replace mechanical cleaning, it is best, but less injured skin.
Article compliant part against the box of the nano spray was open .. Light claw on it but it goes its do not bother nothing it does not leak .... The inside of the box of the vacuum cleaner is black and broken but it does not bother in any way .... Order 21/06/20 received on 06/07/20 sends super fast I'm delighted. Super surprised there are more cases tested, the nano spray has several colors, blue, green, red ....... The last picture I recharge the vacuum cleaner because received without charge but not serious .... I will put an opinion of I would have tested it
пришло за пару дней. все работает!!!
Product as described. It's capabilities may vary from person to person/skins. On some it might remove more and others no so much.. Recommended store.
Посылка была вскрыта работники сували свой нос лезут не в свое. Уволить таких! А так товаром довольна. Всё работает) спасибо) посылка в Ростов шла месяц. С продавцом не общалась
Great product, arrived very fast!! The product what really promises. highly recommend!!!
This does the job.
Chegou tudo certo como anunciado! Funcionando normal, agora só falta testar com os poros abertos!
Received in very good condition
Good quality sucks but does not make his work
Arrived right and on time! Tested but apparently is still not all as ad! Super satisfied and recommend the store!!
Reached in 2 weeks, I write a review 2,5 weeks after I get it, the thing is good sucks perfectly on waxed skin
Fast delivery, the track was not tracked. Not yet tried)
The goods came quickly, somewhere in two weeks. The packaging is a little crumpled, but the tool is OK. A lot of attachments and the ability to edit suction power, undoubtedly pleases. Minus that leaves bruises and slightly spoils the skin. I think, but I did not try again that I need the skin first to steam, and then start working with this tool. In this case, the result can be much better.
The goods came whole and working, I sit down and say not bad, and sometimes even felt pain, thanks store
Thank you, everything works, delivery to Mo two and a half days, brought the courier home, bought for 823 rubles.