Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery to the UK. Would highly recommend and has a great suction. It came packaged with bubble wrap and had no bruising to the packaged which would make it great for dropshipping.
It's exactly as on the description. I was very surprised at the speed of delivery I am satisfied
Damaged Carton but everything works Conform to the description The suction at 3 levels and there are several nozzles Fast Delivery
He came well into the company box. The device itself lay on the substrate. Also in the kit to it there are 5 nozzles, a charging cable and an instruction) Each nozzle goes for a certain area) this device can clean the entire face) Nozzles dress up on the spout of the device and you can start working) by the way, they are easily dressed) The device has 3 operating speeds (from slow to fast). The power button is located under the display. The speed switch button is just below. The display reflects the speed you chose) So, choose the nozzle you want for the ordered area, turn on the device, choose the speed and begin cleaning. At one point you can not stop for more than 3 seconds (may appear red). The result I really liked) the pores are clean, I did not feel any discomfort when using. Blood circulation improves and the skin is updated faster with regular use. By the way, in the kit there are nozzles for hard-to-reach places-it's very convenient Cool, I advise
Great device. At wide points works wonderful, cleans well. It is necessary to steam the skin and after use to apply a soothing agent.
Better than expected, arrived early
Worked well, the shipping is very fast! Not even 2 weeks to Belgium. Thanks
Все как в описании по комплектации. Коробка помята, упаковано абы как. Дочь сказала что именно то что хотела, вроде присасывается.
Thank you to the store, everything works, in practice did not check, but I think there will be no questions, the seller, everything quickly sent!!
Nothing to say works perfectly
Levering na 12 dagen!!! Ziet er goed uit. Ik moet het nog uittesten.
Quick's here. Only the suction force is not big. Black dots will not take. with the store did not communicate.
Came to Tula very quickly brought Courier IML Everything is clear
It came in a week. For the first time and dry face straight
Интересный прибор) на лице пока не пробовала, на руке кожу засасывает нормально так пробовала 1 скорость (их всего три) . Доставка 5 дней с момента заказа, товар доставил курьер. В комплекте с прибором идёт 6 насадок и три фильтра.
Very good item, arrived very fast
Товар пришёл за 4 дня в МО. Всё работает~
shipped in about a week, very impressed
пришло за 3 дня, доставили домой из РФ. тянет хорошо, вначале казалось 1 скорость рвет кожу. потом и 3ю попробовола, норм.
products match description. parcel arrived 7 days in advance. packaging was decent. for now I have used only the first item that cleans the pores...be careful, avoid using 2-3 scale. scale 1 is pretty strong, i have already created some irritation but I don't blame the product. seems like it worths the money..!
30 июля заказала, 12 августа получила доставкой курьером. Всё в целости. И работает . Три режима. Как пользоваться понятно с первого раза. Пришёл заряженный. В комплекте зарядное устройство, дополнительные насадки, фильтр. Покупкой довольна, рекомендую!
Looks just like the picture. I took the type D because it looked the best, not sure what are the differences between them. Just tried, it has pretty strong suction power and sucked debris is visible on the tip. However it is worth mentioning that the little sponge filter didn't come inside so, for the first hand, i just put a small bit of a paper tissue over the hole and secured it with the tip so that sucked dirt wouldn't clog the device and it worked fine. (Absence od sponge filter and the way I put a tissue there are seen in pictures, it might help someone) It doesn't suck all the blackheads and everything at once, but with time I'm sure it will make a difference. To my huge surprise, this store doesn't just put different countries impossible to order from so they can manipulate the price range. They really have warehouses in all the said countries, so you can choose the one closest to you and the delivery is swift. I ordered from Spain and it came in less than two weeks. :)
Received, not tested yet.
все целое, пришло очень быстро. отправка из Москвы. Прибор рабочий, работает от встроенного аккумулятора, заряжается от сети. Пришел разряженным , перед использованием заряжали. в комплекте 4 насадки разного диаметра, ещё имеются дополнительные уплотнители для смены. выглядит очень стильно, лёгкий, удобно держать в руке .
Order on the 17/7/20 arrived on 29/7/20 fast delivery.. have yet to test the product.. will review after testing the product..