Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
products match description. parcel arrived 7 days in advance. packaging was decent. for now I have used only the first item that cleans the pores...be careful, avoid using 2-3 scale. scale 1 is pretty strong, i have already created some irritation but I don't blame the product. seems like it worths the money..!
30 июля заказала, 12 августа получила доставкой курьером. Всё в целости. И работает . Три режима. Как пользоваться понятно с первого раза. Пришёл заряженный. В комплекте зарядное устройство, дополнительные насадки, фильтр. Покупкой довольна, рекомендую!
Looks just like the picture. I took the type D because it looked the best, not sure what are the differences between them. Just tried, it has pretty strong suction power and sucked debris is visible on the tip. However it is worth mentioning that the little sponge filter didn't come inside so, for the first hand, i just put a small bit of a paper tissue over the hole and secured it with the tip so that sucked dirt wouldn't clog the device and it worked fine. (Absence od sponge filter and the way I put a tissue there are seen in pictures, it might help someone) It doesn't suck all the blackheads and everything at once, but with time I'm sure it will make a difference. To my huge surprise, this store doesn't just put different countries impossible to order from so they can manipulate the price range. They really have warehouses in all the said countries, so you can choose the one closest to you and the delivery is swift. I ordered from Spain and it came in less than two weeks. :)
Received, not tested yet.
все целое, пришло очень быстро. отправка из Москвы. Прибор рабочий, работает от встроенного аккумулятора, заряжается от сети. Пришел разряженным , перед использованием заряжали. в комплекте 4 насадки разного диаметра, ещё имеются дополнительные уплотнители для смены. выглядит очень стильно, лёгкий, удобно держать в руке .
Order on the 17/7/20 arrived on 29/7/20 fast delivery.. have yet to test the product.. will review after testing the product..
The product is excellent and works very well! Recommend!!!
Дошел где то за 4 месяца с половиной. (карантин, вирус все понятно). Не понятно помогает или нет. Кроме того как он себум с лица собирает ничего не делает. Черные точки поры и все в этом духе точно такой штучкой не очистите. В целом хороший аппарат соответствует описанию. Своих денег стоит если у вас жирная кожа. Если сухая или обезвоживанная кожа не рекомендую.
Box a little crumpled Items received
I hope it works.
Even something there these pore drains :)
It came very quickly, cleans well
Тавар пришол быстро и качественно жена обрадовал
Заказывал 21. 06. 20г. доставка была с РФ, прибыла на почту 29. 06. 20г. но как всегда почта в своем репертуаре и получил 14. 07. 20г. Все как в описании, есть различные насадки, запасные уплотнительные кольца и фильтры по 2шт. Качает не плохо, есть две скорости хотя переключается на три переключения. Между 2 и 3 переключением разницы не вижу. Лучше всего перед процедурой хорошо отпарить место применения, для эффекта будет лучше.
I'm not pretty sure if the dirt it removes is more dead skin than blackheads. It works anyways
Packed parcel is very bad. Came all crumpled, the box is torn, I'm very surprised that the goods remained whole. The device was discharged, after charging it checked-it works. In the case I tried on parboiled skin, something pulls, but very little.
El producto llegó un mes y medio después de lo esperado pero al menos llegó y en buen estado, el producto funciona bien, succiona los puntos negros, no es un producto milagroso que al momento te quitará todas esas imperfecciones de la cara pero retira suciedad o grasa que se acumula en la zona de la nariz especialmente. Tengan cuidado al momento de usarlo ya que puede dejar pequeños moretones si succiona demasiado.
Good
Delivery is fast, it came in 4 days, courier to door. The box is a little crumpled. Steamed The skin very well, did everything according to the instructions, but the result after use I was not particularly impressed, removes not everything, I had to finish in the manual
Super device, shipment quickly came, the product as the picture.
The box came all crumpled. One of the tips is cracked. But the machine works. Sit down hard.
I received the product after 15 days good product description but for me it is not better a good cleaning with a short scrub otherwise the store nothing to say
Order made 11.11 received today, delivery month. I will add feedback later
Order received today, not tested yet. Delivery was very fast 10/10.
Товар пришёл за неделю в город Пермь!! Да ещё и курьер на дом приехал!! Я в приятном шоке!!! Зарядка работает, жду как зарядится, использую и оставлю дополнительный отзыв, а так сильно рекомендую этого продавца! Вели переписку, отвечал быстро и уважительно:)