Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It was the most fast delivery from China to Brazil. Only 10 days. I loved!
The case came in condition as described by store. It is a good buy and it's one amongst many others purchased.
I was not pleased with the goods, as it is likely during transportation, the ochezhnik was strongly pressed and the upper half of the ochezhnik partially famous famous in in The compression of the ochebnik was so strong that the Spring Loop was deformed, and now the ochebnik is normal, it does not close tightly. All the time there is a breakdown and a gap between the two halves of the eye.
Shipping-just 1 month. Track to track. Quality case is good. Product content. Thank You Very Much!
Good item! I recommend.
I love it, thank you
Good product for your .^^
Very beautiful and stronger than expected
Very neat and nice case
Case such as the picture.
Paid 06 Dec 2021 came for presentation to the cash register Pyaterochka on 21 Dec 2021. Externally, the quality is normal, the cover on the canopies, inside the velvet lining, the outside is covered with a soft leatherette. Round glasses with lenses 51mm are placed just, glasses like "pilots" also fit.
I thought that there would be a larger size, not M, but XL.
Boldly Take a cover, quality...
I recommend to everyone
Okay for your price, close up tight, tight. And he looks good. Strong and hard enough to protect the glasses.
Good quality for the price I liked it
Bigger than I expected. My reading glasses one lens is 5,5 cm by 3,3 cm. Carrying with you is not very convenient. A tight cover, covered with a matte film. A good spring loop, does not open independently. Inside the fabric is velvet. Full-fledged glasses will fit just right. In general, without claims. The glasses will be safe.
Not a bad case, but do not say that I liked it (
The cover as in the photo, the quality is 3. it closes a little, the upper part is very moving. It closes tight. Color and appearance-as in the photo. Went about 3 weeks.
The item came quickly and it is of good quality
Nice case. Qualitatively made, stylish. Fit pretty big glasses. Recommend!
Everything perfect
The product price is very good
I liked the cover. But during transportation a little crumpled. Let's see if it's enough.
Thank you very much store. The eyeglass case is wonderful. Fully fits the description. I recommend the seller.