Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ставлю 5 за добросовестность продавца! пришел сломанный , открыла спор вернули половину стоимости .
Packed well, during transportation nothing was damaged. After application slightly cleansed the face, I think you need to do a few steps, you can not keep in one place for a long time, there will be redness. So I'm happy with the purchase, I will use it. With the store did not communicate
Just got it and everthing works. Haven’t tried on my skin yet.
пришло курьером iml в квартире. нормально работает только с широкими насадками. пришло за 4 дня мск.
Well the four key
el paquete llegó en poco menos de un mes y llegó en muy buenas condiciones, al igual que todo el aparato y sus piezas.
Ordered July 5, received August 7 in the Kemerovo region. The device came charged, immediately checked and was satisfied. Bought for 1311,13 rubles
Envío rápido, cuando lo pruebe comento. Muchas gracias
Good product, as described. And thanx for the gift.
Product arrived quickly, comes charged. Only tried the function because it's a present for christmas. Everything works. Recommend store. 5 stars.
Just like the description, very nice and good quality the two products, I don't know if they work yet so I'll test them and complete the valuation, the store responds quickly, recommended, thanks to seller
Remove bastante a sujeira do rosto e cravos e espinhas novos. Os mais velhos tem que ser tirado com as agulhas! Envio rápido e produto bom! Vendedor atencioso! Tks
Nickel très bien
The goods received, the buttons turn on, five modes. In fact, I did not try yet. Appearance is pleasant, the goods went a month.
Super vendeur
All as in the photo. Works well.
Заказ пришёл за неделю, доставка до квартиры. Комплектация соответсвует описанию. В деле пока не пробовала.
Delivery super for 2 days in Moscow: February 1 at lunch ordered, 3 in 12 brought a courier. I took my daughter as a gift, the device is charged, it works. 3 photos translation from English, if anyone needs.
Delivery by courier IML, the parcel was a month, the box is crumpled
Received the order as described by store. Box came a little wrinkled. Not used, but all alloy.
The product has arrived in perfect condition, as seen in the images. Very late arrival, which is understandable due to the pandemic. Very happy at last.
The goods came 15 days before Nefteyugansk. Everything is well packed. Everything works. It's loaded. Generally excellent machine. Long thought to order or not. As a result, she pleased me very much
Well received, everything is perfect. Works very well
very quick delivery and item as described
Apesar da pandemia, chegou em 15 dias. O produto é igual ao da foto e cumpre o que promete. Gostei muito, vendedor confiável. Comprem sem medo :)