Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good case fits perfectly. Not slipery. Delivery 4 weeks
סחטיין you יגברבר no your King honor large it is order from you do for you the Protector פגזז, for face, if יורשה me even Agile best looking missile on האלפון
Wyglada as the picture, super jakos. Very fast shipping!
Great bumper
The cover is cool, sat perfectly, not slippery. Arrived within 2 weeks at the point of issue.
good quality and maybe the fastest arrival ever. good job
Item recieved as described and fast shipping, this is my second order.
And 71.
Approached perfectly, soft, tactile very pleasant!
The cover is good, high-quality, the phone came up perfectly. thanks to the store for fast delivery and goods. To buy recommend
Excellent and comfortable cover. Sits on the Samsung Galaxy S20 phone perfectly. Also in the case itself there is a metal piece, to attach it on the car, on a magnetic stand. Price quality
The cover is light, sat perfectly, the buttons are a little tight, but not critical. On the magnet in the car keeps normally, despite the impressive weight of the phone
OK, product very good quality but no range and as Tel fall to the ground it Glass zbita, as a nice case is OK.
The cover is counting, with a magnet. The magnet is not visible, it is in the layers of the cover. Delivery to Moscow 16 days.
This is the best case
I liked the cover, I sat very tightly on the phone. Thanks to the store!)
Well strongly approached as poured, well indicated exactly the model that is not necessary
It arrived well packed. It looks nice. It's tough. It gives the terminal a special touch. I just ordered another one just like that. I recommend it.
excelente material igual a la descripción se ajusta bien
I order the second time. This case is better than any, but I will immediately say the metal strip can be safely torn off, or it clings to the pockets. For half a year there is enough use, then begins to move the film from plastic.
Muy elegante y suave con materiales de calidad
Arrived fast. Very beautiful
It looks pretty good, good termination and I 've tested it, it adjusts correctly
If you are wondering if the image matches the quality, just trust me when I say that this is a high quality pack. Plus really polite and interactive store. shipping time is ok too
the product description was ok.the shipping time to long but is christmas time.i think the problem was with the shipping.