Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Reached in 2 weeks, I write a review 2,5 weeks after I get it, the thing is good sucks perfectly on waxed skin
Fast delivery, the track was not tracked. Not yet tried)
The goods came quickly, somewhere in two weeks. The packaging is a little crumpled, but the tool is OK. A lot of attachments and the ability to edit suction power, undoubtedly pleases. Minus that leaves bruises and slightly spoils the skin. I think, but I did not try again that I need the skin first to steam, and then start working with this tool. In this case, the result can be much better.
The goods came whole and working, I sit down and say not bad, and sometimes even felt pain, thanks store
Thank you, everything works, delivery to Mo two and a half days, brought the courier home, bought for 823 rubles.
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Delivery was made after about a month and a text The device is excellent, thanks to the store
Arrived two weeks after ordering. In good condition. Works well. And does the job. Would recommend.
idk what some people are saying about this BUT this product is amazing and it works very well with the streamer. the suction is amazing and if you’re face isn’t steamed it’s gonna hurt so i recommend doing the right thing and steam your face. charging is super fast. i made a review on it. but it makes my nose and face sooooo soft ! YOUTUBE: Wavytipsy
Fast delivery, but next door village. 5Post wine. Tinplate. I had to take a taxi. The box is crumpled, not packed in a film. Instruction on the box about nothing. I took it in the description of the goods and passed through the translator. The device for massage the face is very good, and pulls out black dots or not I will learn after the facial steam and add a tip.
Works very well.
Very fast delivery to the UK. Would highly recommend and has a great suction. It came packaged with bubble wrap and had no bruising to the packaged which would make it great for dropshipping.
Пришло не скажу, что быстро. Но всё целое и невредимое. Выглядит очень даже хорошо для своей цены. Мощность хорошая. Набор инструментов тоже порадовал, очень хорошее качество
Упаковано в обычный пакет и всё, но коробка не повреждена. Доставили за 5 дней курьером. Брал не себе, но всё работает, человек доволен
It's exactly as on the description. I was very surprised at the speed of delivery I am satisfied
Works, does his work!
The delivery came in just a week. There were no damages to the box and it is functioning very well. Just that I find the product a bit more powerful than expected,even at the lowest level it's quite strong .But in all everything is cool and I do recommend this shop
Received it within 2 weeks! Incredibly fast delivery and the product works! It does suck a little hard and my skin becomes red but it’s not painful
Ordered 14.08 arrived 26.08. Used it and I am really pleased how it works. Amazing!!!
Эффект - есть!!! Внутри насадки собирается столько "бяки", просто жуть!!! Я сначала хотела это всё запечатлеть, но потом передумала - честно даже на фото выглядит не очень... Конечно в Т-образной зоне всё же приходится применять механическую чистку после вакуумной, но с моим типом кожи это неудивительно. Очищает поры, убирает омертвевшие клетки кожи, разглаживает мелкие морщинки и подтягивает кожу. Своих денег аппарат явно стоит, а стоил он на момент покупки 839 руб. Доставка из Москвы курьером до Ростовской области заняла 10 дней. Аппарат пришёл в красивой фирменной коробке.
Esmu ļoti apmierināta. Atnāca nesabojāts, viss strādā. Atbilst 100%. Saņēmu uz Latviju omnivas pakomātā. Šādu var nopirkt arī Skinglow mājaslapā, kur tas ir dārgāks un izskatās ka nav nekādas atšķirības ar šo. Iesaku pārdevēju. Paldies
были проблемы с курьером. прибор работает но с дефектом на корпусе
Damaged Carton but everything works Conform to the description The suction at 3 levels and there are several nozzles Fast Delivery
He came well into the company box. The device itself lay on the substrate. Also in the kit to it there are 5 nozzles, a charging cable and an instruction) Each nozzle goes for a certain area) this device can clean the entire face) Nozzles dress up on the spout of the device and you can start working) by the way, they are easily dressed) The device has 3 operating speeds (from slow to fast). The power button is located under the display. The speed switch button is just below. The display reflects the speed you chose) So, choose the nozzle you want for the ordered area, turn on the device, choose the speed and begin cleaning. At one point you can not stop for more than 3 seconds (may appear red). The result I really liked) the pores are clean, I did not feel any discomfort when using. Blood circulation improves and the skin is updated faster with regular use. By the way, in the kit there are nozzles for hard-to-reach places-it's very convenient Cool, I advise
Great device. At wide points works wonderful, cleans well. It is necessary to steam the skin and after use to apply a soothing agent.